Zuzana Galanova

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• Ensured smooth operation of household duties by managing staff schedules and tasks.
• Manage budgets, resources and service quality so the service runs efficiently without reducing the standard of care
• Leading adult learning disability service with 5 residents and managing 16 staff to ensure clients receive care and support that is person-centred, promote choice, dignity independence and community participation
• Manage staff through supervision, appraisal, training, rota planning, absence management and performance monitoring
• Making sure the service is safe. well-run, and compliant with relevant legislation, CQC standards and health and safety standards.
• Oversee safeguarding risk assessments, incident management, complaints, investigations.
• Cultivated strong relationships with clients to secure repeat business.

• Worked diligently under pressure whilst preserving high-quality output.
• Idenfifying family needs, risks, strengths and protective factors, then using that to plan support or referrrals
• Collaborated with colleagues for effective teamwork.
• Performed thorough investigations into reported incidents, leading to accurate record-keeping.
• Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
• Building relationship with children, parents and schools so families can take part in SEN/EHC assessments and review processes

• Supporting the registered manager in the day-to-day running of the service, leads staff and ensures safe, person-centred care.
• Leading, supervising, mentoring, and developing support workers and other staff
• Ensuring respite support is person-centred, flexible, and based on each person's needs, preferences, and outcomes.
• Responding to emergencies
• Supporting care planning, risk assessments, reviews and implementation of support plans
• Managing safeguarding concerns, incidents, complaints, and escalation procedures appropriately.
• Making sure records, reports, medication system, audits, rotas and other documentation are accurate and up to date
• Facilitated staff meetings, leading to improved collaboration.

• Ensured smooth operation of household duties by managing staff schedules and tasks.
• Manage budgets, resources and service quality so the service runs efficiently without reducing the standard of care
• Leading adult learning disability service with 5 residents and managing 16 staff to ensure clients receive care and support that is person-centred, promote choice, dignity independence and community participation
• Manage staff through supervision, appraisal, training, rota planning, absence management and performance monitoring
• Making sure the service is safe. well-run, and compliant with relevant legislation, CQC standards and health and safety standards.
• Oversee safeguarding risk assessments, incident management, complaints, investigations.