ZUMRI AHAMED SHAHUL HAMEED
crawley,UNITED KINGDOM
Summary
Dedicated professional with expertise in customer service and support, front desk operations, and guest relations management. Demonstrates proficiency in cash handling and financial reconciliation, alongside strong administrative assistance capabilities. Skilled in conflict resolution strategies and clear communication, complemented by public speaking proficiency. Possesses a solid foundation in accounting fundamentals and emergency response procedures, including CPR proficiency and basic life support. Committed to enhancing operational efficiency while ensuring exceptional service delivery.
Overview
4
4
years of professional experience
Work history
Receptionist and night auditor
Hilton London Gatwick
Gatwick, West sussex
2024.05 - 2026.03
- Welcomed visitors warmly, establishing a professional first impression of the organisation.
- Facilitated guests by providing prompt, informed assistance for varied needs.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Cashier
Chilli Flames
Leicester, Leicestershire
2023.12 - 2024.04
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Assistance Administrator
Docter mobile
Colombo, Srilanka, Western Province, Srilanka
2022.02 - 2023.06
- Managed client communications by answering phones and corresponding through email.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
Education
Bachelor of Business Administration - Business Management And Strategic BA (Hons)
University of Gloucestershire
Gloucester, GLSHigher National Diploma - Higher Nation Diploma In Business Management
British College Of Applied Studies Sri Lanka
Kandy, Sri LankaDiploma of Higher Education - Advanced Diploma In Business Management
International College Of Cambridge Sri Lanka
Vavuniya, Sri LankaSkills
- Customer service and support
- Front desk operations
- Cash handling and financial reconciliation
- Administrative assistance
- Conflict resolution strategies
- Guest relations management
- Communication skills
- Public speaking proficiency
- Accounting fundamentals
- CPR proficiency
- Situation awareness
- Proper lifting techniques
- Bleeding control
- Emergency procedure follow-through
- Emergency Response
- Basic life support
- Wound dressing
- Clear communication
Education
other,other,other
Languages
6,C2
Languages
English
Advanced (C1)
Tamil
Proficient (C2)
French
Beginner
References
References available upon request.
Timeline
Receptionist and night auditor
Hilton London Gatwick
2024.05 - 2026.03
Cashier
Chilli Flames
2023.12 - 2024.04
Assistance Administrator
Docter mobile
2022.02 - 2023.06
Higher National Diploma - Higher Nation Diploma In Business Management
British College Of Applied Studies Sri Lanka
Diploma of Higher Education - Advanced Diploma In Business Management
International College Of Cambridge Sri Lanka
Bachelor of Business Administration - Business Management And Strategic BA (Hons)
University of Gloucestershire