Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Timeline
Generic

Zumra Ismail

Birmingham

Summary

Project management professional with expertise in PRINCE2 and structured delivery methodologies. Proven track record in coordinating teams and managing operations to achieve outcomes within time, cost, and quality constraints. Proficient in risk management, stakeholder engagement, and performance monitoring, leading to enhanced service delivery and customer satisfaction. Strong communicator adept at building relationships in fast-paced environments.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Shift Manager

Greggs
Birmingham
09.2024 - Current
  • Supervised team of 6 staff, delegating tasks and managing schedules to optimise shift efficiency.
  • Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
  • Gave clear staff instruction to achieve production output.
  • Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.

Assistant Manager of Operations

Sana Safinaz
Lahore
01.2022 - 11.2023
  • Handled customer complaints, resolving issues promptly to maintain positive relationships.
  • Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
  • Managed daily operations to optimise efficiency and maintain high levels of customer satisfaction.
  • Assisted Operations Manager with all tasks, errands and priorities as requested within deadlines.

Department Supervisor

Al Fatah Store
Lahore
03.2020 - 12.2021
  • Supervised team of 15 staff, delegating responsibilities to meet departmental objectives efficiently.
  • Conducted performance evaluations for team members, providing feedback and development opportunities.
  • Prepared comprehensive reports on departmental performance, presenting findings to senior management.

Education

MSc - Project Management

The University of Law
01.2025

Bachelor's degree - Psychology

Kinnaird College for Women
01.2011

Skills

  • Communication Skills
  • Time Management
  • Customer Relations
  • Leadership

Certification

  • Diploma in Education, Ali Institute of Education, 2024-08-01
  • SIA door supervisor, Security Training, 2024-01-01
  • Prince 2 Foundation

Languages

English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Urdu
Upper Intermediate
B2

Personal Information

Driving Licence: Full driving license

References

References available on request

Timeline

Shift Manager

Greggs
09.2024 - Current

Assistant Manager of Operations

Sana Safinaz
01.2022 - 11.2023

Department Supervisor

Al Fatah Store
03.2020 - 12.2021

MSc - Project Management

The University of Law

Bachelor's degree - Psychology

Kinnaird College for Women
Zumra Ismail