Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Zuleka Anan

Liverpool,United Kingdom

Summary

Results-driven IT Project Manager with PRINCE2 and Agile SAFe5 certifications, recognized for leading complex, multi-stakeholder projects within global organizations. Leveraging a strong foundation in project management principles, I excel in coordinating cross-functional teams and collaborating with internal and external stakeholders to ensure seamless project execution aligned with client needs. Skilled in developing comprehensive project plans that cover timelines, resources, risks, and key milestones, I bring a proactive approach to risk management and resource optimization, consistently delivering projects on time and within scope. Known for clear and effective communication, I maintain transparency and alignment through regular, actionable updates to stakeholders. Technically adept in infrastructure and cloud migrations, with a background in data centre management, disaster recovery, and ITIL best practices, I am well-prepared to apply my expertise to client onboarding and product implementation in a financial services environment.

Overview

13
13
years of professional experience
1
1
Certification

Work history

IT Project Manager

Infonix Solutions
Chester, UK
01.2024 - Current
  • Led end-to-end development of a food delivery platform for the Liverpool market, establishing a competitive alternative to industry leaders like Uber Eats and Just Eat.
  • Directed cross-functional project execution with a strategic focus on user-centric design, operational efficiency, secure payment systems, and strategic partnerships, ensuring all project components met high standards of quality and client expectations.
  • Collaborated with stakeholders across various business units, including operations, technology, and marketing, to align project goals with organizational objectives and facilitate seamless coordination.
  • Developed and executed detailed implementation plans, mapping out key project milestones, timelines, dependencies, and risk management strategies to ensure timely project delivery and effective resource utilization.
  • Delivered regular project updates to stakeholders, maintaining transparency and alignment through clear communication and comprehensive reporting, both verbally and electronically.
  • Optimized project outcomes by leveraging data-driven insights to support decision-making, enhance customer experience, and drive operational efficiency, showcasing strong problem-solving and client advocacy skills in a fast-paced environment.

IT Project Manager

HCLTech
Wirral
02.2016 - 01.2024
  • Led multiple IT implementation projects focused on infrastructure enhancements and software rollouts, ensuring alignment with project schedules, budget constraints, and quality standards to meet client and organizational .
  • Managed on-premises to cloud migration initiatives, collaborating closely with vendors and internal stakeholders to ensure smooth, minimally disruptive transitions, while maintaining strict adherence to project deliverables and SLAs.
  • Acted as a primary point of contact for clients and key stakeholders, facilitating clear communication, managing expectations, and providing timely project updates both verbally and electronically.
  • Collaborated with cross-functional teams to gather project requirements, develop comprehensive project plans covering timelines, resources, risks, and milestones, and ensure deliverables align with business and client goals.
  • Implemented project monitoring and control mechanisms, identifying potential risks and proactively designing mitigation strategies to ensure projects remain on schedule and within scope.
  • Defined and executed Service Level Agreements (SLAs), monitoring service metrics and ensuring that service delivery consistently met or exceeded client expectations.
  • Orchestrated global project teams, optimizing resource allocation and fostering a collaborative environment across multiple time zones to meet project objectives efficiently.
  • Utilized advanced reporting tools like ServiceNow to generate actionable project insights and performance summaries, providing clients and stakeholders with real-time project visibility.
  • Enhanced IT service management processes, aligning them with ITIL best practices to improve service consistency and support project delivery excellence.
  • Led high-stakes migration initiatives, directing design strategies, execution planning, and Statement of Work (SOW) development to achieve strategic project milestones within budget.
  • Secured key approvals as part of the Change Approval Board (CAB), ensuring all project changes adhered to compliance and governance standards, minimizing operational risk.
  • Maintained accurate infrastructure records by updating the Configuration Management Database (CMDB) and fulfilling service owner responsibilities to ensure project alignment with organizational standards.
  • Supervised a team of 20+ PMO professionals and coordinators, providing guidance to optimize team performance, governance, and project alignment with organizational objectives.

Program and Project Management Analyst

Accenture
Bangalore
12.2015 - 01.2016
  • Directed multifaceted teams to execute intricate programs and projects whilst strictly adhering to predefined timelines, budget constraints, and exacting quality standards
  • Crafted and executed comprehensive project blueprints, encompassing scope delineation, resource allocation, risk evaluation, and strategised risk mitigation tactics
  • Monitored trajectory of projects, identifying any deviations, and initiated corrective measures to ensure realisation of project objectives
  • Conducted resource forecasting and performed demand analysis to anticipate future resource requirements, address potential bottlenecks
  • Ensured unified understanding of project requirements, goal definition, and alignment of expectations by interacting with stakeholders across various echelons, ranging from senior management, clientele, to dedicated team members
  • Achieved optimal results by allocating/optimising project assets, including human resources, financial resources, and equipment to align with project requisites.

Associate Project Manager

IBM India
Bangalore
06.2011 - 12.2015
  • Formulated project charter and created project plans utilising tools such as Microsoft Project (MPP) and Excel, drawing insights from design and kick-off call inputs
  • Devised plans and executed workarounds in instances of urgent requirements when procurement processes faced unexpected delays
  • Facilitated transition of project responsibilities to service delivery manager or business as usual team, tracking any outstanding tasks until closure
  • Conducted knowledge transfer sessions and facilitated transition of services to operations team
  • Concluded projects following sponsor and stakeholder approvals, engaged in change management process, administered responsibility for creation, coordination, and closure of Request for Change (RFC) processes
  • Established comprehensive Risk and Issue logs, cataloguing assumptions that necessitated heightened attention or monitoring throughout implementation phase
  • Coordinated and executed successful User Acceptance Testing (UAT) in collaboration with various teams, ensuring project readiness before go-live stage
  • Provided invaluable support to project managers in planning, overseeing, and monitoring major projects, guiding from conceptualisation through to successful implementation
  • Assumed pivotal role in supervision of server builds and orchestrating seamless migration of on-premises systems to cloud
  • Prioritised minimal disruption to ongoing operations whilst contributing to strategic planning and execution of datacentre relocation initiatives.

Education

Bachelor of Commerce Management -

Mangalore University

Skills

  • Agile Project Management
  • Global IT Delivery Management
  • ITIL Framework
  • Resource Allocation Strategies
  • Stakeholder Engagement
  • SLA Management
  • Risk assessment & Mitigation
  • Data Analysis & Reporting
  • Strategic Planning & Execution
  • Cross-Functional Collaboration
  • Team Leadership & Training
  • Continuous Process Improvement
  • Microsoft Project
  • JIRA
  • PowerBI
  • ServiceNow

Certification

  • Prince 2 Foundation and Practitioner
  • Agile Safe 5

Accomplishments

  • Earned esteemed Outstanding Performance award, testament to dedication and excellence, for five consecutive years spanning from 2019 to 2023.
  • Garnered double recognition from IBM management for exceptional performance within project endeavours, underscoring commitment to delivering outstanding results.
  • Received numerous commendations from Client Directors and Chief Technology Officer (CTO) for making remarkable contributions and achieving exceptional outcomes, showcasing unwavering commitment to excellence in service delivery.

Timeline

IT Project Manager

Infonix Solutions
01.2024 - Current

IT Project Manager

HCLTech
02.2016 - 01.2024

Program and Project Management Analyst

Accenture
12.2015 - 01.2016

Associate Project Manager

IBM India
06.2011 - 12.2015

Bachelor of Commerce Management -

Mangalore University

Similar Profiles

Create profile
Zuleka Anan