Summary
Overview
Work history
Education
Skills
Timeline
Generic

Zubi Aziz

Birmingham,West Midlands

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Customer service representative

B&M Retail
Watford
02.2024 - 08.2024
  • Managed tills with precision, processing cash, card, and contactless transactions.
  • Delivered exceptional customer service, addressing customer inquiries, and fostering a positive shopping experience.
  • Addressed customer complaints and issues with promptness and professionalism.
  • Executed stocktakes to ensure precise inventory records across multiple B&M stores.
  • Managed and restocked shelves, maintaining neat, appealing product displays.
  • Conducted routine checks and supervised stock rotation to ensure product freshness, and availability.
  • Maintained tidy aisles free from obstructions to enhance store appearance and safety. Efficiently managed put-backs, ensuring items were returned to the correct locations for orderliness. Assisted in setting up promotional displays, and seasonal layouts to attract customers.

Accomplishments:

  • Regularly recognised for sustaining exceptional customer satisfaction levels.
  • Acknowledged for expertly managing stock and enhancing store layout efficiency.

Refined ability to manage customer interactions efficiently, uphold an organised store, and guarantee accurate stock levels, all essential skills for a dynamic retail environment.

Education

Master of Business Administration - Technology

International Islamic University
Pakistan
02.2016 - 06.2019

Bachelor of Business Administration - Business

Punjab College of Commerce
Pakistan
06.2007 - 07.2009

Skills

  • Cash handling
  • Customer Service
  • Invoice processing
  • Customer relations
  • Problem-solving
  • Product knowledge
  • POS systems
  • Stock management
  • Order processing
  • Complaint resolution

Timeline

Customer service representative

B&M Retail
02.2024 - 08.2024

Master of Business Administration - Technology

International Islamic University
02.2016 - 06.2019

Bachelor of Business Administration - Business

Punjab College of Commerce
06.2007 - 07.2009
Zubi Aziz