Summary
Overview
Work history
Education
Skills
References
Timeline

Zuber Khan

Birmingham,United Kingdom

Summary

Accomplished professional with extensive expertise in operational leadership and performance management, driving efficiency and productivity across diverse sectors. Demonstrates proficiency in HR administration, team supervision, and budget management, ensuring optimal resource allocation and financial reporting accuracy. Skilled in logistics coordination, supply chain coordination, stock control, and inventory optimisation using SAP and IFS systems. Adept at customer relationship management and vendor management, fostering strong partnerships to enhance service delivery. Proven track record in project management and workflow management, facilitating seamless execution of complex initiatives. Committed to staff training and development, leveraging advanced Excel reporting for data analysis to support informed decision-making. Dedicated to health & safety oversight and compliance oversight, maintaining rigorous standards for workplace safety.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Office Manager

JB1 Plant Hire
West Midlands
09.2024 - 05.2025
  • Led daily operations for office and site teams, managing HR processes and payroll.
  • Developed and enforced operational procedures to enhance productivity and compliance.
  • Delivered precise labour cost forecasts while controlling departmental budgets across reporting cycles.
  • Resolved escalated issues, managed vendor relationships, and ensured contractual compliance.
  • Oversaw performance reviews and employee development to optimise resource planning.

HireDesk Controller

JB1 Plant Hire
West Midlands
04.2024 - 09.2024
  • Managed high volumes of customer hire enquiries and ensured end-to-end fulfilment through system coordination
  • Maintained real-time updates of machine availability and liaised with transport teams for timely, cost-effective deliveries
  • Strengthened client relationships, contributing to repeat business and improved customer satisfaction
  • Generated weekly and monthly analytics reports for senior leadership and clients

Sales & Purchasing Controller

Midlands JCB Ltd
Smethwick
05.2023 - 04.2024
  • Oversaw procurement and sales operations across multiple depots, ensuring accurate stock levels and cost-effective purchasing
  • Collaborated with directors to establish budgets, set pricing strategies, and track profitability
  • Processed high-volume orders and implemented procedures to reduce processing errors and delays
  • Managed all vehicle taxation and registration for new fleet additions

Inbound/Outbound & Stock Integrity Supervisor

Euro Packaging UK Ltd
Birmingham
11.2018 - 05.2023
  • Supervised the stock integrity team, achieving 100% stock accuracy through SAP system controls
  • Managed daily forecasting, inbound scheduling, and resolution of stock discrepancies
  • Improved warehouse audit processes, booking-in procedures, and cross-department collaboration
  • Designed and delivered internal training to upskill team members and standardize processes

Customer Service & Admin Coordinator

Euro Packaging UK Ltd
Birmingham
07.2014 - 11.2018
  • Managed warehouse payroll hours and holiday scheduling via Excel and SAP systems
  • Handled customer service communications, courier liaison, and logistics coordination
  • Provided administrative support to leadership and maintained key operational records

IT Technician (Apprentice)

GB Training Limited UK
Birmingham
01.2013 - 01.2014
  • Installed, maintained, and secured IT systems across the organization
  • Supported users via phone and in person, resolving issues efficiently
  • Produced internal documentation and improved digital systems for smoother operation

Education

Masters (MSc) - Business Management & Leadership

University of Birmingham
01.2019 - 01.2022

Focused on developing advanced leadership capabilities and strategic decision-making. Modules covered financial planning, operations management, organizational development, and change leadership — equipping graduates to lead high-performing teams and drive operational success.

Level 3 Diploma - ICT Professional Competence (PROCOM)

GB Training Limited UK
01.2013 - 01.2014
Advanced Apprenticeship in IT, Software, Web & Telecoms

Level 3 Diploma - Customer Service

Learn-Play Foundation
01.2012 - 01.2013

12 GCSEs - including English and Mathematics

Oldbury College of Sport

Skills

  • Operational leadership
  • Performance management
  • HR administration
  • Team supervision
  • Budget management
  • Financial reporting
  • Logistics and supply chain coordination
  • Inventory control and optimization
  • SAP and IFS proficiency
  • Customer relationship management
  • Vendor management
  • Project management
  • Workflow optimization
  • Staff training and development
  • Advanced Excel analysis
  • Data analysis and reporting
  • Health and safety compliance oversight

References

References available upon request.

Timeline

Office Manager - JB1 Plant Hire
09.2024 - 05.2025
HireDesk Controller - JB1 Plant Hire
04.2024 - 09.2024
Sales & Purchasing Controller - Midlands JCB Ltd
05.2023 - 04.2024
University of Birmingham - Masters (MSc), Business Management & Leadership
01.2019 - 01.2022
Inbound/Outbound & Stock Integrity Supervisor - Euro Packaging UK Ltd
11.2018 - 05.2023
Customer Service & Admin Coordinator - Euro Packaging UK Ltd
07.2014 - 11.2018
IT Technician (Apprentice) - GB Training Limited UK
01.2013 - 01.2014
GB Training Limited UK - Level 3 Diploma, ICT Professional Competence (PROCOM)
01.2013 - 01.2014
Learn-Play Foundation - Level 3 Diploma, Customer Service
01.2012 - 01.2013
Oldbury College of Sport - 12 GCSEs, including English and Mathematics

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Zuber Khan