Zuber Khan
Birmingham,United Kingdom
Summary
Accomplished professional with extensive expertise in operational leadership and performance management, driving efficiency and productivity across diverse sectors. Demonstrates proficiency in HR administration, team supervision, and budget management, ensuring optimal resource allocation and financial reporting accuracy. Skilled in logistics coordination, supply chain coordination, stock control, and inventory optimisation using SAP and IFS systems. Adept at customer relationship management and vendor management, fostering strong partnerships to enhance service delivery. Proven track record in project management and workflow management, facilitating seamless execution of complex initiatives. Committed to staff training and development, leveraging advanced Excel reporting for data analysis to support informed decision-making. Dedicated to health & safety oversight and compliance oversight, maintaining rigorous standards for workplace safety.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Office Manager
JB1 Plant Hire
West Midlands
2024.09 - 2025.05
- Led daily operations for office and site teams, managing HR processes and payroll.
- Developed and enforced operational procedures to enhance productivity and compliance.
- Delivered precise labour cost forecasts while controlling departmental budgets across reporting cycles.
- Resolved escalated issues, managed vendor relationships, and ensured contractual compliance.
- Oversaw performance reviews and employee development to optimise resource planning.
HireDesk Controller
JB1 Plant Hire
West Midlands
2024.04 - 2024.09
- Managed high volumes of customer hire enquiries and ensured end-to-end fulfilment through system coordination
- Maintained real-time updates of machine availability and liaised with transport teams for timely, cost-effective deliveries
- Strengthened client relationships, contributing to repeat business and improved customer satisfaction
- Generated weekly and monthly analytics reports for senior leadership and clients
Sales & Purchasing Controller
Midlands JCB Ltd
Smethwick
2023.05 - 2024.04
- Oversaw procurement and sales operations across multiple depots, ensuring accurate stock levels and cost-effective purchasing
- Collaborated with directors to establish budgets, set pricing strategies, and track profitability
- Processed high-volume orders and implemented procedures to reduce processing errors and delays
- Managed all vehicle taxation and registration for new fleet additions
Inbound/Outbound & Stock Integrity Supervisor
Euro Packaging UK Ltd
Birmingham
2018.11 - 2023.05
- Supervised the stock integrity team, achieving 100% stock accuracy through SAP system controls
- Managed daily forecasting, inbound scheduling, and resolution of stock discrepancies
- Improved warehouse audit processes, booking-in procedures, and cross-department collaboration
- Designed and delivered internal training to upskill team members and standardize processes
Customer Service & Admin Coordinator
Euro Packaging UK Ltd
Birmingham
2014.07 - 2018.11
- Managed warehouse payroll hours and holiday scheduling via Excel and SAP systems
- Handled customer service communications, courier liaison, and logistics coordination
- Provided administrative support to leadership and maintained key operational records
IT Technician (Apprentice)
GB Training Limited UK
Birmingham
2013.01 - 2014.01
- Installed, maintained, and secured IT systems across the organization
- Supported users via phone and in person, resolving issues efficiently
- Produced internal documentation and improved digital systems for smoother operation
Education
Masters (MSc) - Business Management & Leadership
2019.01 - 2022.01
Focused on developing advanced leadership capabilities and strategic decision-making. Modules covered financial planning, operations management, organizational development, and change leadership — equipping graduates to lead high-performing teams and drive operational success.
Level 3 Diploma - ICT Professional Competence (PROCOM)
2013.01 - 2014.01
Advanced Apprenticeship in IT, Software, Web & Telecoms
Level 3 Diploma - Customer Service
2012.01 - 2013.01
12 GCSEs - including English and Mathematics
Skills
- Operational leadership
- Performance management
- HR administration
- Team supervision
- Budget management
- Financial reporting
- Logistics and supply chain coordination
- Inventory control and optimization
- SAP and IFS proficiency
- Customer relationship management
- Vendor management
- Project management
- Workflow optimization
- Staff training and development
- Advanced Excel analysis
- Data analysis and reporting
- Health and safety compliance oversight
References
References available upon request.
Timeline
Office Manager - JB1 Plant Hire
2024.09 - 2025.05
HireDesk Controller - JB1 Plant Hire
2024.04 - 2024.09
Sales & Purchasing Controller - Midlands JCB Ltd
2023.05 - 2024.04
University of Birmingham - Masters (MSc), Business Management & Leadership
2019.01 - 2022.01
Inbound/Outbound & Stock Integrity Supervisor - Euro Packaging UK Ltd
2018.11 - 2023.05
Customer Service & Admin Coordinator - Euro Packaging UK Ltd
2014.07 - 2018.11
IT Technician (Apprentice) - GB Training Limited UK
2013.01 - 2014.01
GB Training Limited UK - Level 3 Diploma, ICT Professional Competence (PROCOM)
2013.01 - 2014.01
Learn-Play Foundation - Level 3 Diploma, Customer Service
2012.01 - 2013.01
Oldbury College of Sport - 12 GCSEs, including English and Mathematics