ZUBAIR RAHMAN
London
Summary
Professional hospitality specialist with strong focus on delivering exceptional customer service and creating memorable dining experiences. Adept at working collaboratively in fast-paced environments, ensuring seamless operations and guest satisfaction. Skilled in food and wine kitchens helper and responding to dynamic customer needs with reliability and flexibility. Known for positive attitude, effective communication, and unwavering commitment to team success and results.
Overview
2
2
years of professional experience
Work History
Kitchen Porter
Franco Manca
12.2024 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Streamlined dishwashing processes by implementing efficient organization methods for incoming dirty dishes and outgoing clean ones.
- Supported kitchen staff during peak times, ensuring timely completion of tasks without compromising quality.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Increased machine efficiency by scraping and pre-washing dishes.
Event Staff Member
The Landmark Hotel
10.2024 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- offering guests refreshment drinks,assisting with serving food and wine ensuring prompt and polite service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Ensuring that the venue is returned to its original conditions,with all event items removed trash properly disposed of,
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
Restaurant Supervisor
Pizza Hut
03.2023 - 04.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Enhanced team performance with regular evaluations and constructive feedback.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Controlled food costs and managed inventory.
Education
MBA - Strategic Management in Leadership
University of South Wales
Cardiff, United Kingdom09-2025
BBA - Accounting And Finance
American International University- Bangladesh
Dhaka, Bangladesh 08-2022
Skills
- Fast-paced environment
- Efficient cleaning
- Guest relations
- Energy and stamina
- Customer service
- Team coordination
- Team management
- Problem resolution
- Cost accounting
- Food and beverage handling
- Sales experience
- Drink preparation
Accomplishments
I have successfully completed internship in risk management and basel at dhaka bank limited head office and get honored from the bank in addition I also get reward for becoming the best employee in a month of my previous work place pizza hut.
Languages
Bengali
Native language
English
Advanced
C1
Hindi
Upper intermediate
B2
Timeline
Kitchen Porter
Franco Manca
12.2024 - Current
Event Staff Member
The Landmark Hotel
10.2024 - Current
Restaurant Supervisor
Pizza Hut
03.2023 - 04.2024
MBA - Strategic Management in Leadership
University of South Wales
BBA - Accounting And Finance
American International University- Bangladesh
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