Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

ZUBAIR RAHMAN

Barnet

Summary

Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Operation Manager

TastyMK
08.2023 - Present
  • Manage multiple orders, delivery locations, and customers at the same time
  • Oversee daily operations of the fish and chips shop, ensuring smooth and efficient service
  • Recruit, train, and supervise staff, fostering a positive and productive work environment
  • Maintain high standards of customer service, addressing complaints and resolving issues promptly
  • Manage inventory, order supplies, and ensure proper stock levels to meet demand
  • Monitor food quality and presentation, ensuring adherence to company standards and health regulations
  • Develop and implement sales strategies, promotions, and marketing initiatives to drive business growth
  • Monitor financial performance, prepare budgets, and ensure cost control
  • Ensure compliance with health and safety regulations, maintaining a clean and safe working environment
  • Negotiate with suppliers and manage vendor relationships to secure best prices and quality products
  • Prepare and present operational reports to senior management, highlighting performance and areas for improvement.

Crew Member

London Wingstop
11.2022 - Current
  • Served high volumes of guests in fast-paced service environments with exceptional customer care
  • Prepared food and beverages within target timeframes
  • Contributed to team success by completing jobs quickly and accurately
  • Achieved excellent customer service by greeting customers and meeting quality expectations
  • Acted as team player by helping colleagues finish their tasks
  • Attended to customers with friendly and accurate service.

Electrcian Mate

01.2023 - 03.2023
  • Installing Cables, lighting, and power across a large-scale housing development project
  • Installed and repaired electrical appliance and systems for residential customers
  • Maintained electrical plant and equipment to grantee safe, efficient working
  • Reviewed maintenance work orders to ensure all requirements/preparations were fully undertaken before commencing work
  • Maintenance and testing of electrical systems in residential homes
  • Assisted head electrician in maintenance and electrical tasks on residential and commercial sites.

Retail Sales Assistant

Edgware Phone Centre
07.2022 - 10.2022
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor
  • Assisted customers with product selection and sales, recommending items to increase transaction value
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
  • Resolved customer complaints and process issues with proactive problem-solving skills
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Receptionist

PRECIOUS SMILE DENTAL CARE
10.2021 - 12.2021
  • Greeting and welcoming patients
  • Booking appointments
  • Answering the phone and emails
  • Dealing with queries
  • Scanning documents
  • General administrative duties, working in a team to able to work under pressure during busy hours
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Updated Salesforce records to improve data quality.

Customer Service Assistant

SHELL FUEL STATION
04.2021 - 10.2021
  • Identifying customer needs and concerns
  • Till observation
  • Stocking products
  • Cleaning the premises Packaging delivery orders
  • Working under pressure during busy hours
  • Handling customer complaints in a professional manner
  • Perform daily task with customer satisfaction in mind
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance
  • Assisted customers with varying questions using product knowledge and service expertise.

Team Member

KFC
07.2020 - 11.2020
  • Taking orders from customers and providing them with accurate information about menu items
  • Preparing and cooking of KFC products
  • Serving customers at the counter
  • Looking after customers' needs in the dining area
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction
  • Handling cash registers and processing payments from customers.

Education

SCHOOL DIPLOMA -

MILL HILL COUNTY SCHOOL

Higher National Diploma : BTEC ENGINEERGING L2 -

STANMORE COLLEGE
06.2024

Technical Certificate: L3 ELECTRICAL INSTALLATION -

BARNET SOUTHGATE/SOUTHGATE CAMPUS
06.2023

Skills

  • Strong leadership and team management
  • Excellent customers service and communication skills
  • MS office suite- Word, PowerPoint, Excel, and social media
  • Outgoing and enthusiastic
  • Sales and marketing strategy development
  • Financial acumen and budget management
  • Proficient in inventory and supply chain
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving skills
  • Active Listening
  • Ability to work independently and as part of a team

Accomplishments

  • Implemented a customer feedback system that increased customer satisfaction by 20%.
  • Streamlined inventory processes, reducing waste by 15%.
  • Successfully launched a marketing campaign that boosted sales by 25% over three months.
  • Led a team of 15 staff members to achieve a 10% increase in efficiency through training and development programs.
  • FLUENT IN ENGLISH, PASHTO AND DARI

References

References available upon request

Timeline

Operation Manager

TastyMK
08.2023 - Present

Electrcian Mate

01.2023 - 03.2023

Crew Member

London Wingstop
11.2022 - Current

Retail Sales Assistant

Edgware Phone Centre
07.2022 - 10.2022

Receptionist

PRECIOUS SMILE DENTAL CARE
10.2021 - 12.2021

Customer Service Assistant

SHELL FUEL STATION
04.2021 - 10.2021

Team Member

KFC
07.2020 - 11.2020

SCHOOL DIPLOMA -

MILL HILL COUNTY SCHOOL

Higher National Diploma : BTEC ENGINEERGING L2 -

STANMORE COLLEGE

Technical Certificate: L3 ELECTRICAL INSTALLATION -

BARNET SOUTHGATE/SOUTHGATE CAMPUS

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