Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zubair Raffie

Croydon,SRY

Summary

Experienced office manager with over 3 years in consumer industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Organised and dedicated to delivering quality clerical support for diverse needs. Skilled in digital file management with outstanding attention to detail in maintaining records.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Sales Consultant

Safestore Ltd
06.2024 - Current
  • Delivered convincing sales pitches to attract new clients.
  • Built strong relationships with customers, resulting in repeat business.
  • Assisted customers through entire sales process to ensure satisfaction.
  • Yielded higher sales revenue through upselling techniques.
  • Collaborated with sales team to meet monthly targets successfully.
  • Carried out handyman, painter, gardener tasks, enhanced indoor and outdoor appearance of properties.
  • Conducted preventive maintenance on property, reduced future repair costs.

Business/Test Centre Admin Manager

Bridge Training UK Ltd
London, ENG
07.2021 - 06.2024
  • Organising with a small team to provide Ofqual approved SIA security training as well as a secure test centre environment.
  • Streamlined processes to improve and optimise office operations.
  • Increased customer satisfaction by resolving issues.
  • Ensuring security regulations and protocols are upheld.
  • De-escalate situations, communicate clearly to help candidates/test takers work towards a solution.
  • Facilitated smooth and adequate flow of information within company to expedite other business operations.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Daily processing of all data related to bookings, purchases, appointments.
  • Prepared, led and managed administrative operations regarding all security training courses.
  • Handled the secure processing of sensitive data between the business and it's clients.

Production Operative

Balconette Solutions
11.2022 - 12.2022
  • Cross-trained on different stations to assist with production needs.
  • Selected and wore protective gear to minimise risk of injury.
  • Operated various machinery to produce and store products.
  • Palletised completed products and staged items in assigned areas to support timely shipping.
  • Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
  • Followed work orders to sort items destined for storage, production lines, or shipping.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
  • Met personal and team production goals consistently to fulfil established quotas.

Trainee Negotiator

Countrywide PLC, Mann Estate Agents
04.2018 - 04.2019
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Managed customer relationships to achieve high satisfaction rate.
  • Oversaw transfer of property rights to meet strict deadlines.
  • Carried out reference and credit checks on new clients.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Liaised with property owners and prospective new customers.
  • Drafted leasing and sale agreements for tenant signing.
  • Obtained and maintained accurate financial records.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Communicated terms and conditions to prospective buyers or tenants.

Paper Boy

Groveland Bon Bon Newsagents
11.2015 - 03.2018
  • Wrapped and secured papers to protect goods from damage.
  • Communicated effectively with supervisors regarding delivery issues or concerns.
  • Offered flexible hours to provide additional support in busy seasonal periods.
  • Walked between mail locations carrying bags or pushing carts of mail.
  • Interpreted delivery notes and special requests.

Store Assistant

Oxfam Charity shop
01.2016 - 08.2016
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Tagged products quickly and accurately with price tags and stickers.

Education

EAL Level 2 NVQ Diploma in - Engineering

East Surrey College
London
09.2016 - 07.2017

GCSE's -

Riddlesdown Collegiate
London
09.2011 - 07.2016

Skills

  • Data management
  • Business administration
  • Office management
  • Sales support
  • Database administration
  • Order processing
  • Sales transaction management
  • Account management
  • Problem-solving
  • Technical troubleshooting
  • Emergency first aid response

Certification

TQUK Level 3 Award in First Aid at Work (RQF)

References

References available upon request.

Timeline

Sales Consultant

Safestore Ltd
06.2024 - Current

Production Operative

Balconette Solutions
11.2022 - 12.2022

Business/Test Centre Admin Manager

Bridge Training UK Ltd
07.2021 - 06.2024

Trainee Negotiator

Countrywide PLC, Mann Estate Agents
04.2018 - 04.2019

EAL Level 2 NVQ Diploma in - Engineering

East Surrey College
09.2016 - 07.2017

Store Assistant

Oxfam Charity shop
01.2016 - 08.2016

Paper Boy

Groveland Bon Bon Newsagents
11.2015 - 03.2018

GCSE's -

Riddlesdown Collegiate
09.2011 - 07.2016

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Zubair Raffie