Zsuzsanna Kosztik
London
Summary
Experienced Administrator and Operations Professional with a strong background in office administration, customer service, operations management, and coordination of engineering and maintenance services. Skilled in managing daily business operations, coordinating engineers and subcontractors, handling customer enquiries, invoicing, scheduling, and maintaining excellent client relationships. Experienced in working within fast-paced environments across property services, council electrical services, hospitality, and business operations. Fluent in Hungarian, English, and German, with excellent communication, organisational, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Current Position
NRT Group
02.2026 - Current
- Managing and coordinating electrical services provided for Lambeth Council
- Acting as a key contact between engineers, subcontractors, and council representatives
- Coordinating engineers and scheduling jobs
- Ensuring customer satisfaction and smooth daily operations
- Supporting operational and administrative tasks related to council electrical services
Professional Dog Groomer
Self-Employed
01.2020 - Current
Operations Manager | Administrator
Meridian Pest Control
10.2025 - 01.2026
- Developing and maintaining business operations
- Ensuring customer satisfaction
Booking Coordinator / Office Administrator
ASA Property Services / Instant Maintenance Services
01.2019 - 01.2025
- Booking jobs and managing engineers on the road
- Answering emails and calls
- Sending invoices and quotations
- Negotiating with subcontractors
- Supplying materials
- Acting as a contact person for customers
Import-Export Coordinator
Sun System Kft.
01.2017 - 01.2019
- Finding and booking accommodation for company guests
- Searching for new markets
- Preparing management reports
- Participating in marketing projects and international events
- Preparing translations in English, German, and Hungarian
Front Office Manager
Cotton House Hotel Budapest
01.2015 - 01.2017
- Managing the reception's daily operations
- Handling customer enquiries and complaints
Front Office Management
Various Hotels in Budapest
01.2007 - 01.2017
- Over 10 years of front office management experience
Education
Certified Professional Dog Groomer -
New Skills Academy
01-2022
Interior Designer -
British College of Interior Design
01-2020
Bachelor of Business Administration -
Kodolányi János University
01-2013
Skills
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Organizing and planning
- Attention to detail
- Initiative and reliability
- Communicative and self-sufficient
- Team player
- Loyal and empathetic
- Customer relationship management
- Job scheduling
- Operations coordination
- Supplier negotiation
- Electrical service management
- Invoice processing
- Administrative support
- Team collaboration
- Conflict resolution
- Customer satisfaction
- Communication skills
- Problem-solving
Languages
Hungarian
English
German
References
References are available upon request
Websites, Portfolios and Profiles
www.linkedin.com/in/zsuzsanna-kosztik-3098891b8
Timeline
Current Position
NRT Group
02.2026 - Current
Operations Manager | Administrator
Meridian Pest Control
10.2025 - 01.2026
Professional Dog Groomer
Self-Employed
01.2020 - Current
Booking Coordinator / Office Administrator
ASA Property Services / Instant Maintenance Services
01.2019 - 01.2025
Import-Export Coordinator
Sun System Kft.
01.2017 - 01.2019
Front Office Manager
Cotton House Hotel Budapest
01.2015 - 01.2017
Front Office Management
Various Hotels in Budapest
01.2007 - 01.2017
Certified Professional Dog Groomer -
New Skills Academy
Interior Designer -
British College of Interior Design
Bachelor of Business Administration -
Kodolányi János University