Zsuzsanna Forgacs-Beregszaszi

Work History

FBI Tattoo London

LONDON

01.2015 - Current

Offered professional, efficient service to minimise queuing time and maximise customer satisfaction, with a can-do attitude to all requests.
Developed active listening and communication skills to handle complex calls/emails achieving the highest possible positive outcome.
Quality usage of CRM system and data [monday.com]. Performing database cleansing to update customer contact details.
Helped brainstorming and building constant Facebook campaigns, that lead to increase the company email list from 440 to 23K+ in 18months.
Handled 20-50 customer support queries daily.
Co-developed and used a unique follow up system, which lead to increasing revenue from £70K to £140K in within a year.
Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
Supported smooth workflow by helping staff carrying out their daily tasks (e.g.: creating a "To Do" lists etc).
Carried out market research on competitor pricing, materials costs and supply chain issues, using the data to identify market opportunities and gaps.

Helping Hands Home Care

Burgess Hill, West Sussex

07.2011 - 07.2013

Completed shopping whilst responsibly managing budget. Laundered and repaired client clothing and linen.
Implemented rehabilitation programmes and Aids to Daily Living.
Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
Operated hoists to move clients in and out of bed.
Improved eating and drinking habits, preparing 4 nutrient-rich scheduled meals daily.
Optimised user outcomes by ensuring care delivery was in line with care plans and individual wishes.
Guaranteed user safety by monitoring wellbeing and promptly reporting concerns to line manager.

HBI Hungaria LTD

Miskolc, Budapest

05.2005 - 05.2011

Delivered sales pitches and presentations to high-profile clients.
Expanded into new markets with exceptional project planning.
Conducted market research to better understand key customer segments.
Managed route planning and travel schedule, covering 4 counties.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Closely monitored weekly sales to write reports for senior leadership meet the target and streamline operational processes.
Achieved sales goals and service performance goals by cultivating and securing new customer relationships.
Completed customer searches to generate new leads.
Prepared sales contracts.
Contacted satisfied customers annually to renew contract and offer additional services.
Researched potential clients in order to be well-prepared for appointments.

Pete Fitness

Miskolc, Borsod

06.2009 - 05.2011

Planned centre activities and recreational programmes based on identified patron needs.
Oversaw centre inventory and placed new orders to keep levels within targets.
Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolments.
Reviewed stock counts and ordered items to control inventory.
Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
Set and managed employee work schedules for coverage in assigned areas.
Trained employees on general procedures, gym rules and duties.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reported issues to higher management (the owner) with great detail.
Monitored over 11 employees' day-to-day activities and made plans to rectify issues.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

M1 Fitness

Miskolc, Hungary

05.2008 - 06.2009

Built client capabilities through strength training, cardiovascular exercise and stretching.
Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
Established and maintained positive relationships with clients, maintaining excellent client loyalty.
Built clients confidence and ability through unrelenting motivation and dedication.