Zsuzsanna Ambrus
Hemel Hempstead,Hertfordshire
Summary
Highly skilled professional with expertise in public safety principles, rapid response, and decision-making under pressure. Demonstrates exceptional communication excellence and multi-lingual capabilities, ensuring effective collaboration in diverse environments. Known for being highly alert and vigilant, with a strong commitment to maintaining safety and security standards.
Overview
20
20
years of professional experience
Work history
driver
uber
Hemel Hempstead, hertfordshire
2024.05 - Current
- Handled customer complaints professionally, resulted in improved client relations.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
Student,Psychology with counselling
Arden university
London
2023.09 - 2026.05
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided support for individuals dealing with mental health issues, facilitating coping strategies and resilience building activities.
- Conducted extensive literature reviews on mental health topics, enhancing understanding of key theories and concepts.
Business owner
Studiostyle beauty salon
Hemel Hempstead
2018.05 - 2022.10
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Built strong client relationships, led to repeat business and referrals.
- Managed daily operations to ensure smooth running of the business.
- Coordinated staff training for improved productivity and customer service.
Cooperative security officer
Wilson James
London
2012.09 - 2017.04
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Trained new members of the security team, raising overall team performance levels.
- Patrolled premises regularly, contributing to a safe work environment.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
Security officer,Close protection security
Gallowglass security,Symbiont security etc
London
2006.03 - 2012.05
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Screened passengers and belongings to clear for boarding.
- Utilised self-defence tactics when confronted with danger ensuring personal and client safety.
- Handled sensitive information with discretion, respecting confidentiality agreements.
- Used advanced driving techniques to evade potential threats whilst transporting clients.
- Demonstrated excellent decision-making skills under pressure minimising risks in critical situations.
- Maintained high levels of physical fitness, crucial for the role's demands.
- Delivered first aid treatment when required, contributing to client well-being and health preservation.
- Escorted VIP clients during high-profile events and public appearances.
- Operated camera and radio equipment to deliver detailed surveillance.
- Detected and disposed of prohibited items using thorough search skills.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Identified safety risks by analysing reports and camera footage.
Education
Bachelor of foreign languages -
Liceul Salamon Erno
Romania 2000.09 - 2005.06
Close Protection -
Security Industry Authorities
London 2006.02 -
Skills
- Highly alert and vigilent
- Rapid response
- Decision making under pressure
- Public safety principles
- Communication excellence
- Multi-Lingual capabilities
Timeline
driver
uber
2024.05 - Current
Student,Psychology with counselling
Arden university
2023.09 - 2026.05
Business owner
Studiostyle beauty salon
2018.05 - 2022.10
Cooperative security officer
Wilson James
2012.09 - 2017.04
Security officer,Close protection security
Gallowglass security,Symbiont security etc
2006.03 - 2012.05
Close Protection -
Security Industry Authorities
2006.02 -
Bachelor of foreign languages -
Liceul Salamon Erno
2000.09 - 2005.06