Hi, I’m
Zsóka DR. BOROS
City of London
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
Attentive and careful professional good with numbers and successful at working with little oversight to produce reliable results. Offers top strengths in organisation, analysis and time management. Skilled relationship builder comfortable working with different personalities. Advanced computer skills in MS Office Suite coupled with mastery of office management
Overview
27
years of professional experience
10
years of post-secondary education
Work history
UCLLondon
UCL IP Officer
07.2008 - 08.2023
Job overview
- Responded to and summarised customer complaints and feedback.
- Maintained working knowledge of available products and services.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Adhered strictly to policies and procedures for continued company compliance.
- Applied best practices to comply with customer service procedures.
- Trained staff in submitting work orders, identifying problems and improving workplace experiences.
- Collaborated smoothly with people of different backgrounds and cultures.
- Followed management orders and consistently completed assignments.
- Worked with accuracy and efficiency to accomplish goals.
- Directed reception services and managed employees to deliver consistently warm and welcoming experiences to guests.
- Identified and pursued improvements to enhance employee and visitor experiences.
Self EmployedBudapest, Budapest
Media Sales Manager
06.1996 - 06.2008
Job overview
- Sold advertising space in a variety of communication mediums. These include newspapers and magazines, online publications, radio and television, outdoor billboards and digital screens.
- Negotiated contracts and terms of service to deliver competitive and industry-leading account services.
- Also worked in the exhibition and conference industries, selling event or stand sponsorship and delegate spaces to attend events.
- Led design and project teams with big-picture view of business and client requirements.
- Coordinated and attended client meetings to deliver status updates and cultivate consistent favourable rapport.
- Designed innovative branding and product strategies for client campaigns.
- Analysed sales reports to identify trends and update strategies.
- Managed accounts from client prospecting to relationship management.
- Employed strategic sales techniques to upsell products and services and increase revenue.
- Conducted market research to attract clients in new territories.
- Reviewed revenue and expense forecasts to determine accurate budgets.
- Cultivated and deepened partnerships with businesses, media firms and C-level executives.
- Performed detailed competitor research and analysis to inform business decisions.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Directed development and implementation of business and product marketing campaigns.
- Drafted and negotiated contracts to ensure appropriate legal backout, including service levels and monitoring, was in place.
- Represented organisation in external negotiations with diverse set of customers.
- Negotiated and advised on strategic service agreements to help reach project objectives.
- Proposed innovative business solutions to preserve and expand business opportunities.
- Understood and delivered contracts within agreed conditions and timeframes.
- Managed daily contract renewals and expiry of contracts based on termination dates to minimise disputes.
- Regularly monitored market and competitor behaviours, remaining ahead of trends to offer best-possible service.
- Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
Private Law FirmBudapest, Budapest
Trainee Lawyer
02.2006 - 11.2006
Job overview
- Documented advice and casework using case management system.
- Phoned clients to understand potential legal issues and obtain relevant information.
- Compiled information, recorded key dates and completed legal applications.
- Conducted legal research and drafted official documentation.
- Provided administrative support involving file management, correspondence and reception duties.
- Gained vast knowledge of regulations and policies associated with corporate law.
- Participated in training events, meetings and briefings.
- Adapted to different roles to provide crucial cover in staff absences.
- Worked independently with minimal supervision after completing initial training.
- Interviewed clients and witnesses in preparation for hearings.
- Supported compliance processes linked to data protection and licensing.
- Demonstrated tact and patience when working with range of clients.
- Maintained working understanding of current laws and legal processes, continuously striving to develop professional knowledge.
Education
University of Sacred Heart Milan Italy
Master of European Studies and Global Affairs from Economics, Law, Politics
01.2006 - 05.2007
University overview
- Awarded DIPLOMA DI MASTER UNIVERSITARIO DI SECONDO LIVELLO IN EUROPEAN STUDIES AND GLOBAL AFFAIRS
Pázmány Péter Catholic University - Faculty of LawBudapest
Juris Doctor from Law
09.1999 - 12.2005
University overview
- Awarded DIPLOMA OF DOCTOR OF LAW AND POLITICAL SCIENCE'S
KIT BudapestBudapest
Diploma of Higher Education from Marketing, Advertising and Sales
09.1996 - 06.1999
University overview
- Awarded DIPLOMA OF ADVERTISING MANAGER
Skills
- Persuasive communicator
- Exceptional client care
- Pro bono case management
- Contract law
- Effective negotiation
- Contracts management
- Case interpretation
- Advertising and Media law specialism
- Highly organised
- Mediation
- Attention to detail
- Time management
- Communication skills
- Team building
- Customer-focused
- Multilingual
- Marketing
- Problem-solving
Languages
English
Fluent
Hungarian
Native
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
UCL IP Officer
UCL
07.2008 - 08.2023
Trainee Lawyer
Private Law Firm
02.2006 - 11.2006
University of Sacred Heart Milan
Master of European Studies and Global Affairs from Economics, Law, Politics
01.2006 - 05.2007
Pázmány Péter Catholic University - Faculty of Law
Juris Doctor from Law
09.1999 - 12.2005
KIT Budapest
Diploma of Higher Education from Marketing, Advertising and Sales
09.1996 - 06.1999
Media Sales Manager
Self Employed
06.1996 - 06.2008
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