Zsofia Takacs

-Lead and coordinate a team on night shifts to deliver stock replenishment targets efficiently and on time

-Manage team performance through clear direction, ongoing support and regular feedback to maintain high standards

-Train and onboard new starters, ensuring understanding of procedures, H&S and operational expectations

-Monitor stock levels, conduct regular audits and identify issues to maintain accuracy and availability

-Communicate effectively with higher management regarding performance, stock challenges and operational updates

-Maintain a safe working environment by ensuring compliance with health and safety procedures at all times

-Adapt quickly to changing priorities within a fast-paced environment while ensuring productivity and team engagement

-Keeping the store tidy and clean, on the shop floor and behind the scenes, health & safety/ food & safety legislation and visual merchandising standards

-Making key decisions quickly while prioritising customer experience

-Driving sales & maximise profit, identifying opportunities to increase store contribution

-Leading by example, motivating the team to give excellent service to customers

-Managing the performance of the team

-Coaching and developing talent driving succession, creating strong teams

-Support the management team and take accountability in their absence

-Following store opening/closing procedures

-Handover, stock ordering, cashing up/till counting, safe counting

-Leading a big sized team in a large turnover store

-Managing of cost within budget

-Greeting customers and providing excellent customer service

-Following store opening/closing procedures

-Cashing up, banking, stock ordering, weekly stock take, rota, reporting maintenance issues

-Leading team by motivating and encouraging teamwork to achieve goals

-Maintaining an outstanding store condition ensuring cleanliness, health & safety/ food & safety legislation and visual merchandising standards

-Training, coaching and developing team

-Delegate tasks to the staff and supervise their performance

-Helping to ensure the efficient operation of the store, supporting the Store Manager

-Leading, inspiring and motivating the team

-Responding to customer queries and complaints whilst ensuring high levels of customer service

-Maintaining an outstanding store condition ensuring cleanliness, health & safety legislation and visual merchandising standards
-Maximisation of profitability, meeting of sales targets and motivating staff to do so

-Following store opening/closing procedures

-Handover, stock ordering, cash up/till counting, safe counting

-Following best buy plan, daily price changes, promotions, “too good to waste”, daily reductions, “too good to go”

-Working well as part of team

- Delegate tasks to restaurant staff and supervise their performance

- Clean and organize work area (BOH,FOH)

- Engage with customers to ensure they are satisfied with service

- Book and manage dining reservations

- Report maintenance and training needs

- Seat guests, take their orders and serve them

- Call in replacements in the event of an employee call-in or no-show

- Report losses, employee behaviour issues

- Cover shifts/help out BOH,FOH

• High level of customer service and care: serving and greeting customers, inform them about gaming machines, games and promotions, answering questions, handle complains
• Opening and closing the venue alone (lone working keyholding)
• Working as part of the team also work independently
• Responsible gambling: protect vulnerable adults from being harmed or exploited by gambling
• Reporting any suspicious activities/under-age, gambling/interaction/incidents
• Compliance: Safeguarding, Think 25, high level of security procedures
• Handling cash (high level of numeracy skills needed)
• Daily paperwork (daily float check, machine float, hand pays, promotion sheet etc.)
• Data input using company's computerised system

-Using computerised systems to take bets and pay out winning

-Giving information about products like gaming machines

-Responsible gambling: protect vulnerable adults from being harmed or exploited by gambling

-Reporting any suspicious betting patterns or under-age gambling to the shop manager

-Explaining odds and different ways of betting

-Handling cash, filling out daily paperwork, data input

• Assist customers by providing information and resolving their complaints
• Speak and check back to customers
• Multi tasking; supervising the floor team, do cloakroom, stocking bars, solving any problems during the night
• Receive payment by cash and cards
• Clean glasses, utensils and bar equipment
• Provide health and safety at all times
• Carry out instruction as given by management

-Prepare and cook foods of all types, either on a regular basis or for special guests or functions

-Working as part of the team and independently

-Record production or operational data on specified forms

-Supervise cooks and assist as needed

-Provide food and safety

• Delivering food and beverages
• Working closely with manager
• Delivering customer service in a fast-paced environment, Welcome customers with a smile providing friendly service throughout
• Handling cash and card payments