Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zoya Sifaat Chishti

Zoya Sifaat Chishti

Fulham ,London

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills have been successfully managing a specialty coffee shop for the last 19 months. I have experience of leading big teams, running campaigns, fundraising and am currently completing the PRINCE2 course to build upon my existing knowledge and skills. I am also completing my formal barista qualification with the SCA. I have strong communication, and interpersonal skills, with the confidence and ability to present to large groups, and I actively voice my opinion. I have a growth mindset and great work ethic. If you’re seeking a hardworking, open minded, understanding, reliable and approachable individual with the drive to work in a diverse range of work environments, my previous experience will prove to be invaluable.

Overview

11
11
years of professional experience

Work History

Speciality Coffee Shop Manager

Harris And Hoole
Chelsea, London
01.2023 - Current
  • Brought the shop sales from a £4k a week to consistently £10k a week within my first 6 months at the shop.
  • Developed innovative strategies for increasing sales and improving customer service.
  • Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
  • Resolved customer complaints in a timely manner to maintain positive relationships with patrons.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained.
  • Ensured compliance with health and safety regulations in the workplace.
  • Oversaw all employee training programs related to coffee preparation, customer service, and store policies.

SEN Teaching Assistant

Vision for Education
Bristol , England
09.2021 - 04.2022

Assistant Manager

Harris and Hoole- Café Nero
Addlestone, Surrey , England
01.2020 - 08.2020

Pastoral Care Leader

NCS The Challenge
07.2019 - 10.2019
  • Managing the pastoral care of the young people on the programme.
  • Ensuring the inclusion needs of young people were met.
  • Managing the staff team and ensuring proper assignment of roles and responsibilities, while ensuring all policies and procedures are followed correctly
  • Administering first aid when needed, holding and administering medication.
  • Liaising with the programme manager to safeguard young people and ensure their welfare needs are met.
  • Applying conflict management and communication skills toward de-escalating conflicts.

Waterfront Liberation Section Editor

Swansea Student Media
08.2017 - 08.2019
  • Winner of Best Writer 2017/18 and Most Improved Section 2017/18
  • Maintaining flexible schedule to complete projects and revisions according to tight deadlines.
  • Proofreading copy to detect and correct errors in spelling, punctuation and syntax.
  • Writing 2/4 news stories per month for multiple media platforms.
  • Working closely with team members to deliver project requirements, develop solutions and meet deadlines.

Student Caller

Swansea University
Swansea
11.2018 - 12.2018
  • Calling alumni to ask for donations to the university charity projects.
  • Helping alumni to reconnect with their university.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Accurately documented calls and caller information using the software and made updates to data.

Programme Administrator

The Challenge
London, UK, England
06.2018 - 10.2018
  • Daily phone calls to summer staff and recording information on the system- Salesforce.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Uncovered issues to determine solutions and assist program participants.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.

Social Secretary

Swansea University Debating Society
07.2017 - 07.2018

Debating Mentor

English Speaking Union
Swansea
01.2017 - 01.2018
  • Preparing lessons.
  • Safeguarding training.
  • Teaching children in year five to debate.
  • Teaching the teachers how to run the sessions to enable them to provide the workshops themselves in the future

Merchandiser

Curry’s
Weybridge
01.2014 - 06.2014
  • Arranging items in favorable positions and areas of store to attract customers and optimize sales.
  • Monitoring stock to maintain sufficient quantity of featured product.
  • Displaying appropriate signage for products and sales promotions.
  • Conducting staff meetings with sales personnel to introduce new merchandise.

Food and Beverage Host

Merlin Entertainments Group Ltd.
Chertsey, England
06.2013 - 10.2013
  • Serving customers and delivering high quality service at a fast pace.
  • Staying calm, collected and approachable during times of high pressure and stress.
  • Cleaning the kitchen thoroughly, And conducting all health and safety checks throughout the day.

Education

Master of Science - Experimental Psychology

University of Bristol
Bristol, Uk
01.2022

Bachelor of Science - Medical Sciences and Medical Humanities

Swansea University
Swansea, Wales
07.2019

Skills

  • Leadership
  • Strong public speaking and presentation skills
  • One-on-one and small group instruction
  • Tutoring students
  • Maintaining safe and compliant working environments
  • Stress management
  • Retail operations management
  • Staff training and development
  • Customer relations
  • Business Development
  • Project management abilities
  • PRINCE2 Foundation
  • Excel, Word and Powerpoint
  • Completing SCA Barista qualification

Languages

English, Urdu
First Language

Timeline

Speciality Coffee Shop Manager

Harris And Hoole
01.2023 - Current

SEN Teaching Assistant

Vision for Education
09.2021 - 04.2022

Assistant Manager

Harris and Hoole- Café Nero
01.2020 - 08.2020

Pastoral Care Leader

NCS The Challenge
07.2019 - 10.2019

Student Caller

Swansea University
11.2018 - 12.2018

Programme Administrator

The Challenge
06.2018 - 10.2018

Waterfront Liberation Section Editor

Swansea Student Media
08.2017 - 08.2019

Social Secretary

Swansea University Debating Society
07.2017 - 07.2018

Debating Mentor

English Speaking Union
01.2017 - 01.2018

Merchandiser

Curry’s
01.2014 - 06.2014

Food and Beverage Host

Merlin Entertainments Group Ltd.
06.2013 - 10.2013

Master of Science - Experimental Psychology

University of Bristol

Bachelor of Science - Medical Sciences and Medical Humanities

Swansea University
Zoya Sifaat Chishti