Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Zoya Zeeshan

Zoya Zeeshan

London,Essex

Summary

Highly efficient Person well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Multi-talented Team Member and able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success and ready to learn more about the company and advance professionally. Motivated Team Member desiring to contribute to business success. Experienced in providing high-quality work. Focused on customer satisfaction and team productivity. Hardworking kitchen team member experienced with the fast pace of food preparation. Ready to meet high customer demand with consistently attractive and delicious foods. Trained in different cooking methods and types of dishes. Motivated hospitality worker thrives in fast-paced settings. Committed to quality and customer service standards. Reliable with organizational, time management, and multitasking skills to work in fast food environments. Dependable in following recipes and daily cleaning procedures. Always ready to help customers and team members. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


“I want to do the best in each aspect of responsibility. I want to apply all my skills and knowledge in research and to train the students so, that they can bring positive changes to the country. I shall be a resourceful person for the institution”.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Team Member

Chaiiwala
London, Ilford
05.2023 - Current
  • Collaborated and offered support with extra tasks to meet team goals.
  • Completed opening and closing checklists to create welcoming store environment.
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Prepared and packaged orders with precise presentation skills.
  • Demonstrated proper food handling and safety standards.
  • Warmly greeted customers and proactively reduced wait times.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Offered exceptional customer service with strong product knowledge.
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
  • Covered drive-thru during peak times, collecting items and packing orders correctly.
  • Advised customers on menu queries, recommendations and dietary and allergy concerns.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Set up cash drawers, verifying adequate change was available for smooth running of shift.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
  • Operated fryer to create fresh and tasty fries quickly and efficiently.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.
  • Checked completed orders for accuracy, quality and presentation.
  • Prepared ingredients before busy period based on expected customer levels.
  • Prepared tea, coffee and carbonated beverages for customers.
  • Used fryers, grills and microwaves while following safety guidelines.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.

Academic Writer

Encoded Solutions
Lahore, Pakistan, Gulberg
02.2020 - 03.2023
  • Interpreted client briefs to create strategic writing pieces.
  • Interviewed individuals for human nature stories for a weekly newspaper column.
  • Conducted research on assigned topics, generating comprehensive, factual content.
  • Marketed services through social media platforms and advertising services.
  • Researched, planned, and produced in-depth content to capture consumer attention.
  • Edited technical software reports written by junior editors and offered feedback to improve writing skills.
  • Wrote 12000-word assignments according to instructions.
  • Brainstormed to determine new topics and stories needed for coverage.
  • Utilized editing software to reduce grammatical and punctuation errors.
  • Drove website traffic by adding strategic and engaging content.
  • Wrote and proofread blog and social media posts, website copy, and articles.
  • Organized material to research and complete writing tasks.
  • Maintained consistent work hours to provide responsive service to clients.
  • Discussed projects and completed assignments by utilizing email and telephone communication.
  • Proofread copy from fellow writers to check spelling, punctuation, grammar usage, and context.
  • Proofread documents for proper grammar, spelling, and capitalization.

Academic Coordinator

NCBA&E DHA Campus
Lahore, Pakistan, DHA, Phase 8
07.2017 - 01.2020
  • To be responsible for the administration of the Campus / University.
  • Ensure security arrangements and safety requirements at the Campus/ University.
  • Maintain records and documentation about the work area.
  • To look after the maintenance of the services and ensure optimization. Maintain and ensure fleet organization and upkeep.
  • Liaison with local bodies.
  • Modeled effective training techniques to exceed attainment targets.
  • Maintain discipline amongst the students.
  • To advise on matters related to overall administration as and when needed
  • Manage data including accurate records of students.
  • Used timetabling software to plan education programmed within agreed deadlines.
  • Updated learning programmed to reflect curriculum changes and updates.
  • Developed improved resources to support department learning goals.
  • Assessed programme performance to make continual course and resource improvements.
  • Assisted teachers with planning, facilitating and delivering education programmed.
  • Facilitated learning processes by developing, planning and implementing high-quality education programmed.
  • Built learner confidence and competence through personalized coaching to increase attainment.
  • Provided outstanding administrative support to verify successful delivery of educational deadlines.
  • Recognized individual training needs and designed tailored activities to meet specified development goals.
  • Supported learners with programme-related questions and concerns to maintain educational progress.
  • Coordinated educational event planning to increase engagement with learning schemes on offer.
  • Identified workforce knowledge and skill gaps to develop appropriate corrective training.
  • Set assessments and deliver constructive feedback to improve learner development.
  • Devised education programmed to aid the achievement of company objectives, values and priorities.
  • Improved Learning Management Systems to increase engagement with resources.
  • Maintained high-level programme quality, identifying opportunities for improvement and facilitating adjustments.

Education

Post Graduate - M.A Business & Marketing

Bangor University
Bangor
01.2023 -

Master of Science - Economics

NCBA&E
Lahore, Pakistan
08.2014 - 01.2016

Bachelor of Science - Computer Science, Economics, Statistics

BZU
Lahore, Pakistan
09.2010 - 07.2012

Intermediate - Computer Science, Economics, Education

Ali Garh College
Multan, Pakistan
06.2008 - 11.2010

GCSEs - Arts

Candle Girls High School
Multan, Pakistan
09.2006 - 08.2008

Skills

  • Customer service
  • Staff education and training
  • Performance management
  • Training and development
  • Product knowledge
  • Food preparation
  • Menu memorization
  • Counter sales
  • Order accuracy
  • Schedule management
  • Data entry
  • Time Management
  • Administrative
  • Business Management
  • Writing
  • Team Management

Languages

English
Intermediate
Urdu
Advanced (C1)

Certification

  • Certified Graphic Designing, NS Training SMC Pvt, Ltd - 3-Months-Diploma
  • Certified Canva Designing, NS Training SMC Pvt,Ltd - 3-Months-Diploma

Timeline

Team Member

Chaiiwala
05.2023 - Current

Post Graduate - M.A Business & Marketing

Bangor University
01.2023 -

Academic Writer

Encoded Solutions
02.2020 - 03.2023

Academic Coordinator

NCBA&E DHA Campus
07.2017 - 01.2020

Master of Science - Economics

NCBA&E
08.2014 - 01.2016

Bachelor of Science - Computer Science, Economics, Statistics

BZU
09.2010 - 07.2012

Intermediate - Computer Science, Economics, Education

Ali Garh College
06.2008 - 11.2010

GCSEs - Arts

Candle Girls High School
09.2006 - 08.2008
Zoya Zeeshan