Zoya Ahmad
Data Analyst
Glasgow,GLG
Summary
A motivated and analytical graduate with a Master’s in Big Data Technology and a Bachelor’s in Computer Science. I have a strong interest in uncovering insights through data and helping teams make informed, data-driven decisions. Skilled in data cleaning, analysis, and reporting using tools like Excel, SQL, and Python. I bring a detail-oriented mindset, a passion for continuous learning, and a genuine interest in using data to solve real-world problems and improve business outcomes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Kitchen Assistant
Kids Complex Ltd
Cambuslang, South Lanarkshire
08.2024 - Current
- Prepared and cooked all menu items according to standard recipes, ensuring consistent quality and customer satisfaction.
- Trained and guided new kitchen assistants on food preparation, safety protocols, and efficient workflows, improving team productivity.
- Maintained a clean, organized, and fully stocked kitchen, ensuring seamless operations throughout the day, even during peak hours.
- Efficiently operated kitchen equipment while adhering to safety and sanitation standards, reducing downtime and maintaining a safe work environment.
- Collaborated with front-of-house staff to manage order flow and handle customer requests smoothly, ensuring timely delivery and high customer satisfaction.
Customer Service Assistant
Blue Lagoon (Fish & Chip Shops) Ltd
Glasgow, Glasgow City
11.2023 - 03.2024
- Delivered friendly, personalized service to assist customers with product selection, building strong relationships and enhancing their shopping experience.
- Collaborated with team members to improve the overall customer experience, ensuring smooth operations during peak hours, holidays, and special events.
- Resolved customer complaints effectively, providing solutions that exceeded expectations and improved customer satisfaction.
- Streamlined service by managing multiple tasks simultaneously, reducing wait times without compromising quality.
- Delivered prompt service to prioritize customer needs.
Education Consultant & Administrative Assistant
Gateway Consultants Pvt Ltd.
07.2022 - 08.2023
- Advised students on securing admissions and visas for various international institutions, providing personalized guidance throughout the process.
- Managed application documentation and communicated with universities and embassies to ensure smooth admissions and visa approvals.
- Provided detailed information on visa requirements, assisting students in preparing necessary documents.
- Maintained organized student records, ensuring accuracy and timely submissions.
- Handled office operations, including customer inquiries, scheduling, and document management, streamlining workflow.
- Assisted in marketing efforts by creating promotional materials to attract and engage prospective students.
Education
Master of Science - Big Data Technologies
Glasgow Caledonian University
Glasgow 09.2023 - 01.2025
Bachelor of Science - Computer Science
Khwaja Fareed University
Pakistan 09.2018 - 06.2022
Skills
References
References available upon request.
Timeline
Kitchen Assistant
Kids Complex Ltd
08.2024 - Current
Customer Service Assistant
Blue Lagoon (Fish & Chip Shops) Ltd
11.2023 - 03.2024
Master of Science - Big Data Technologies
Glasgow Caledonian University
09.2023 - 01.2025
Education Consultant & Administrative Assistant
Gateway Consultants Pvt Ltd.
07.2022 - 08.2023
Bachelor of Science - Computer Science
Khwaja Fareed University
09.2018 - 06.2022
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