Zoya Ahmad
Data Analyst
Glasgow,GLG
Summary
A motivated and analytical graduate with a Master’s in Big Data Technology and a Bachelor’s in Computer Science. I have a strong interest in uncovering insights through data and helping teams make informed, data-driven decisions. Skilled in data cleaning, analysis, and reporting using tools like Excel, SQL, and Python. I bring a detail-oriented mindset, a passion for continuous learning, and a genuine interest in using data to solve real-world problems and improve business outcomes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Kitchen Assistant
Kids Complex Ltd
Cambuslang, South Lanarkshire
08.2024 - Current
- Prepared and cooked all menu items according to standard recipes, ensuring consistent quality and customer satisfaction.
- Trained and guided new kitchen assistants on food preparation, safety protocols, and efficient workflows, improving team productivity.
- Maintained a clean, organized, and fully stocked kitchen, ensuring seamless operations throughout the day, even during peak hours.
- Efficiently operated kitchen equipment while adhering to safety and sanitation standards, reducing downtime and maintaining a safe work environment.
- Collaborated with front-of-house staff to manage order flow and handle customer requests smoothly, ensuring timely delivery and high customer satisfaction.
Customer Service Assistant
Blue Lagoon (Fish & Chip Shops) Ltd
Glasgow, Glasgow City
11.2023 - 03.2024
- Delivered friendly, personalized service to assist customers with product selection, building strong relationships and enhancing their shopping experience.
- Collaborated with team members to improve the overall customer experience, ensuring smooth operations during peak hours, holidays, and special events.
- Resolved customer complaints effectively, providing solutions that exceeded expectations and improved customer satisfaction.
- Streamlined service by managing multiple tasks simultaneously, reducing wait times without compromising quality.
- Delivered prompt service to prioritize customer needs.
Education Consultant & Administrative Assistant
Gateway Consultants Pvt Ltd.
07.2022 - 08.2023
- Advised students on securing admissions and visas for various international institutions, providing personalized guidance throughout the process.
- Managed application documentation and communicated with universities and embassies to ensure smooth admissions and visa approvals.
- Provided detailed information on visa requirements, assisting students in preparing necessary documents.
- Maintained organized student records, ensuring accuracy and timely submissions.
- Handled office operations, including customer inquiries, scheduling, and document management, streamlining workflow.
- Assisted in marketing efforts by creating promotional materials to attract and engage prospective students.
Education
Master of Science - Big Data Technologies
Glasgow Caledonian University
Glasgow 09.2023 - 01.2025
Bachelor of Science - Computer Science
Khwaja Fareed University
Pakistan 09.2018 - 06.2022
Skills
Data Cleaning & PreparationGained through academic projects using Python and Excel to make raw data analysis-ready
SQL & Database HandlingLearned during degree coursework to extract and manage structured data effectively
Statistical AnalysisApplied statistical techniques during studies to identify trends and patterns
Data VisualizationCreated clear visual reports using Excel, Matplotlib, and Seaborn for academic tasks
Time ManagementSharpened by balancing part-time work with studies and meeting tight deadlines
TeamworkBuilt through group projects and working collaboratively in fast-paced hospitality roles
Attention to DetailEssential in both data tasks and customer-facing roles where accuracy mattered
CommunicationImproved by interacting with diverse customers and teams in hospitality settings
AdaptabilityDemonstrated by switching between roles, handling pressure, and learning new tools quickly
Problem-SolvingStrengthened by resolving challenges both in data tasks and during busy work shifts
References
References available upon request.
Timeline
Kitchen Assistant
Kids Complex Ltd
08.2024 - Current
Customer Service Assistant
Blue Lagoon (Fish & Chip Shops) Ltd
11.2023 - 03.2024
Master of Science - Big Data Technologies
Glasgow Caledonian University
09.2023 - 01.2025
Education Consultant & Administrative Assistant
Gateway Consultants Pvt Ltd.
07.2022 - 08.2023
Bachelor of Science - Computer Science
Khwaja Fareed University
09.2018 - 06.2022