Zowdi Henry
Purley ,Surrey
Summary
I am a confident person who works hard and pays attention to detail. I’m flexible, quick to pick up new skills and eager to learn from others. I Demonstrate exceptional creativity and negotiation skills, driving successful outcomes in various projects. Throughout my years of working I have most importantly understood the significance of customer care and teamwork; I can now say I own amazing customer service skills and would be delighted to bring the skills I have to your company, and will adapt to your workforce and with time further my skills by working with you.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Beauty therapist
Self Employed
Purley
2024.02 - 2024.12
- Designed and delivered customized esthetic treatments, enhancing client satisfaction and retention.
- Educated clients on cosmetic product ingredients and their benefits, fostering informed choices.
- Developed fresh and creative beauty techniques to match changing industry trends.
- Created a diverse clientele base by excelling in lash application and customer service.
Property manager
Airbnb
London
2022.05 - 2023.08
- Earned 4.9-star ratings by excelling in customer satisfaction and professional standards
- Delivered exceptional customer service through highly organised and proactive work methods
- Increased sales for over 3 Airbnb properties through effective pricing and marketing strategies
- Directed local marketing and sales, securing high booking rates and low vacancy through swift replies
Fashion 4th floor fashion Lab
Harrods
London
2019.05 - 2021.10
- Provided top-tier customer service enhancing client satisfaction
- Delivered bespoke styling and personal shopping services to enhance customer satisfaction
- Demonstrated exceptional service etiquette for high-profile clients
- Communicated product design details and benefits to customers
- Awarded Employee of Month for exceptional performance
Knightsbridge personal shopper
Topshop
London
2017.10 - 2019.05
- Established meaningful and personalized relationships with clients to enhance reputation, credibility, and loyalty as a trusted advisor.
- Expanded client portfolio through proactive networking efforts.
- Demonstrated expertise in fashion trends, brands, and designers, continuously updating knowledge.
- Communicated product inspiration, design details, materials, features, and benefits to customers.
- Tailored communication strategies to individual customers for optimal customer experience.
Education
GCSEs - 9 A-C's
Woodcote high school
London 2007.09 - 2021.05
A-Levels - Finance
Richmond upon Thames College
Twickenham 2012.09 - 2014.05
Skills
- Leadership
- Management
- Communication
- Creativity
- Negotiation
Affiliations
- Working out
- Reading
- Networking
- Photography
Certification
SJF Awards IQ - Level 3
- The principles of cosmetic procedures for Aesthetic practitioners with first aid and anaphylaxis
Classic & Russian volume extensions
Timeline
Beauty therapist
Self Employed
2024.02 - 2024.12
Property manager
Airbnb
2022.05 - 2023.08
Fashion 4th floor fashion Lab
Harrods
2019.05 - 2021.10
Knightsbridge personal shopper
Topshop
2017.10 - 2019.05
A-Levels - Finance
Richmond upon Thames College
2012.09 - 2014.05
GCSEs - 9 A-C's
Woodcote high school
2007.09 - 2021.05