Zora Gloncak
Surrey,
Summary
Results-focused professional with extensive experience in project delivery, priority management, and team collaboration. Skilled in communication, problem-solving, and organisation, with a strong ability to adapt and achieve goals in fast-paced environments. Dedicated to continuous improvement and value creation through a proactive approach.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work history
Private cleaner
Mrs. R. Harrison / Mr. Wardrobe
Woking, Surrey
10.2013 - 12.2021
- Ensured cleanliness by thoroughly dusting and polishing furniture.
- Upheld orderliness to create pleasant surroundings by tidying up rooms.
- Performed seasonal cleaning tasks; improved overall home cleanliness.
- Guaranteed safety through careful handling of cleaning supplies.
Cleaner
Surrey Cleaning Angels
Woking, Surrey
09.2012 - 09.2013
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
Personal carer
Mehala Gladys Gosling
Woking, Surrey
03.2010 - 08.2012
- Delivered personalised care tailored to individual needs, resulting in increased comfort and satisfaction.
- Developed strong relationships to provide trust and emotional support.
- Managed challenging behaviour; effectively diffused tense situations to maintain a calm environment.
Carer
Enara-Beech Nursing and Care Agency
Woking, Surrey
02.2008 - 03.2010
- Developed personalised care plans which catered to individual needs and preferences of each patient.
- Administered medication, ensuring correct dosage and timing.
- Provided exceptional care to elderly patients by assisting with daily tasks.
Education
Secondary School
Slovakia 09.1983 - 05.1987
University, Child development
Slovakia 09.1987 - 05.1998
Skills
- Customer Service
- Dependability and punctuality
- Discretion and confidentiality
- Maintaining professional boundaries
- Tactful communication
- Adaptable to client preferences
- Task prioritisation
- Resilient under pressure
- Professional conduct
- Honesty and integrity
- Positive attitude
Timeline
Private cleaner
Mrs. R. Harrison / Mr. Wardrobe
10.2013 - 12.2021
Cleaner
Surrey Cleaning Angels
09.2012 - 09.2013
Personal carer
Mehala Gladys Gosling
03.2010 - 08.2012
Carer
Enara-Beech Nursing and Care Agency
02.2008 - 03.2010
University, Child development
09.1987 - 05.1998
Secondary School
09.1983 - 05.1987