Zonaira Adeel
Birmingham ,United Kingdom
Summary
Detail-oriented and analytical healthcare professional transitioning into insurance claims examination, possessing hands-on experience in processing claims for major insurers including Cigna, DentaQuest, Humana, and Aetna. Proven track record in accurately reviewing insurance documentation, verifying eligibility, and ensuring compliance with stringent service level agreements.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant RCM (Revenue Cycle Management)
CURE MD
Lahore, Pakistan
2023.01 - 2026.03
- Achieved 15% reduction in insurance claim rejection rates, measured by monthly claim approval reports, by meticulously reviewing and verifying insurance documentation to ensure compliance with payer guidelines and SLAs.
- Processed over 1,000 insurance claims monthly with 99% accuracy by applying strong numeracy skills and attention to detail during eligibility verification and data entry.
- Gained hands-on experience working directly with insurance providers including CIGNA, United Health care, and Aetna, managing claim submissions and follow-ups to expedite approvals and reduce processing times.
- Improved customer satisfaction scores by 20% through effective negotiation and communication with insurance brokers, patients, and insurance companies, resolving claims and billing queries with clarity.
- Maintained 100% on-time claims submission by managing workload ownership and prioritizing tasks aligned with service level agreements.
- Contributed to process improvements that increased billing reconciliation efficiency by 25%, collaborating with cross-functional teams to optimize workflows.
Technologist
Doctors Lab
Lahore, Pakistan
2022.03 - 2023.01
- Accurately maintained patient records and specimen documentation, adhering to strict quality and confidentiality standards.
- Provided compassionate care and clear communication while interacting with patients during sample collection.
- Assisted new staff with training and supported team efforts to maintain smooth operations in fast-paced environment.
- Demonstrated meticulous attention to detail in managing administrative and operational tasks, ensuring error-free data handling.
- Maintained safe, clean, and organised work environment, complying with health and safety requirements.
Technologist / Phlebotomist
Lahore PCR Laboratory
Lahore, Pakistan
2021.01 - 2022.02
- Processed 1,000+ patient samples with zero mislabelling incidents by applying exacting lab protocols, improving test turnaround time by 15%.
- Maintained critical lab environmental controls (temperature, sanitation) daily, achieving consistent laboratory audit pass rates and maintaining regulatory compliance.
- Assisted in operating and troubleshot automated PCR and biomedical equipment, cutting specimen processing delays by 10%.
- Assisted in maintaining laboratory inventory and quality control documentation.
- Coordinated with administrative staff to ensure timely processing of test requests and results.
Phlebotomist / FDO
Life Tech Diagnostic Center
Lahore, Pakistan
2019.06 - 2019.11
- Delivered expert phlebotomy services to 100+ patients weekly with zero adverse reactions, earning positive patient satisfaction.
- Spearheaded routine laboratory hygiene and contamination control, maintaining infection-free environment and passing all safety inspections.
- Prepared patients for procedure by explaining process thoroughly.
- Reduced errors in diagnostics through careful specimen handling practices.
- Collaborated closely with medical team for seamless patient care.
- Assisted in training new staff on phlebotomy procedures, leading to smoother operations.
Education
BS (Hons) - Medical Lab Technologies
University of Health Sciences
Lahore, Pakistan 2017.12 - 2022.03
F.Sc. - Pre-Medical
Punjab Group Colleges
Lahore, Pakistan 2015.01 - 2017.01
Skills
- Customer communication and empathy
Organisational skills and accuracy
IT systems proficiency
Pressure management and resilience
Adaptability and willingness to learn
Commitment to service quality
Team collaboration
Confidentiality and data protection
Time management
Training support and development
Specimen handling and processing
Laboratory techniques and biomedical equipment operation
Healthcare billing management
Data management and reporting
Regulatory compliance assurance
Crisis management in customer service
Certification
- Diploma in Synthetic and Molecular Biology (NPTEL)
- Diploma in Immunology (NPTEL)
- Diploma in Lab Practices and Electrophoresis (NPTEL)
- COVID-19 Support and Critical Care Certification – Alpha Academy
- Bloodborne Pathogens Training – NHCP
Professional Development
- Attended National Seminar of MLTAP, Expo Centre Lahore (2018 & 2020)
- Participated in Annual Orphans Health Screening Camp, Lahore (2019)
- Conducted a healthcare awareness seminar for cancer patients at Shaukat Khanum Hospital, Lahore (2024)
Timeline
Assistant RCM (Revenue Cycle Management)
CURE MD
2023.01 - 2026.03
Technologist
Doctors Lab
2022.03 - 2023.01
Technologist / Phlebotomist
Lahore PCR Laboratory
2021.01 - 2022.02
Phlebotomist / FDO
Life Tech Diagnostic Center
2019.06 - 2019.11
BS (Hons) - Medical Lab Technologies
University of Health Sciences
2017.12 - 2022.03
F.Sc. - Pre-Medical
Punjab Group Colleges
2015.01 - 2017.01