Hi, I’m
Zoie Dawson
Nottinghamshire
Summary
Dedicated account manager with several years experience in the operations and catering industry, committed to building and maintaining positive client relationships. Delivers results via a data driven approach and implementing various improvement strategies to achieve customer retention and key account growth. Collaborative multi tasker, with strong communication and problem solving skills.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
We are FulfilmentKirkby in Ashfield, Nottinghamshire
Partnership Manager
06.2023 - Current
Job overview
- Cultivated strong and trusting rapport to nourish key partnerships.
- Addressed and resolved client issues, utilising proactive communication to mitigate challenges.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Maintained accurate, updated and secure records, masterfully safeguarding client data in company CRM system.
- Reviewed client files to identify opportunities for cross selling.
- Monitored KPIs and reported on performance needs to drive account growth.
- Analysed account metrics, evaluating client satisfaction and reporting findings to senior management.
We are FulfilmentKirkby in Ashfield, Nottinghamshire
Operations administrator
04.2023 - 06.2023
Job overview
- Coordinated administrative support to alleviate pressures on senior staff.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Planned and delegated strategically to meet changing demands in fast-paced administration settings.
- Streamlined processes to improve and optimise office operations.
- Collaborated with wider teams to provide proactive, responsive project support.
The Mailshop Mailing LtdHucknall, Nottinghamshire
Scheduling Administrator
07.2021 - 02.2023
Job overview
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
Kings Mill HospitalMansfield, Nottinghamshire
Catering Admin
03.2020 - 07.2021
Job overview
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Directed administrative team in high-quality clerical service delivery.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
Education
West Notts CollegeMansfield
A-Levels from Film and Television Studies
09.2008 - 07.2010
Garibaldi College Mansfield
GCSEs from Multiple (Inc Math, English, ICT)
09.2005 - 07.2007
Skills
- Client portfolio management
- Data analytics
- Product knowledge
- Stock management
- Business development
- Process Improvement
- Database management
- Key Performance Indicator monitoring
- Proficiency with CRM systems
- Order management
- Cost reviewing
- Optimising business processes
- Prioritising workflows
- Excellent communication skills
- Forecasting abilities
Affiliations
- Writing - Fiction, Non Fiction, Print and Online Publications, Events
- Athletic Activities - Tennis, Basketball, Running, Badminton, Golf
- Cooking - Festivals & Events, Recipes
Accomplishments
Self- published author of 2 books
Featured in a 2023 published anthology
Founder of The Final Girl horror website
Timeline
Partnership Manager
We are Fulfilment
06.2023 - Current
Operations administrator
We are Fulfilment
04.2023 - 06.2023
Scheduling Administrator
The Mailshop Mailing Ltd
07.2021 - 02.2023
Catering Admin
Kings Mill Hospital
03.2020 - 07.2021
West Notts College
A-Levels from Film and Television Studies
09.2008 - 07.2010
Garibaldi College
GCSEs from Multiple (Inc Math, English, ICT)
09.2005 - 07.2007
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