Zoi Zourla
Dartford,Kent
Summary
An experienced operations and customer service professional with over 15 years of experience supporting corporate workplaces, coordinating events, and delivering high-quality front-of-house and administrative services. Ability to manage logistics, communicate effectively with stakeholders, and resolve issues efficiently in fast-paced environments. Reliable, adaptable, and organised, with good attention to detail and a proactive approach to problem-solving. Currently looking for a new challenge to build on skills and progress.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Event Coordinator
BlackRock Reception
London
2023.10 - 2026.04
- Assisted hosts by gathering information , discussing event vision and conducted floor walks with hosts to aid in event planning.
- Supported events of 20 to 300 attendees.
- Provided guidance on catering , drinks packages and table-dressing linen and furniture.
- Coordinated logistics and communicated with stakeholders for smooth flow of events, including AV, catering, Health and Safety and Facilities Management.
- Resolved last-minute issues promptly and effectively.
- Ensured safe environment and welfare of attendees at all times.
- Conducted post-event evaluations to improve future events.
Reception Team member
BlackRock Reception
London
2019.03 - 2023.10
- Assisted reception across various floors, performing tasks and responsibilities effectively.
- Welcomed and directed guests while managing bookings and events via phone and email.
- Undertook administrative tasks, including updating training documents and training new starters.
- Supported facilities management team during building setup in compliance with government social distancing guidelines.
- Prepared and distributed PPE kits during phased return to office for staff after COVID period.
- Conducted regular floor inspections to ensure availability of disinfectant gels and wipes in common areas and visibility of signage.
- Aided facilities management team in maintaining building upkeep through site inspections and logging issues on Corrigo.
Team Ambassador
Rapport Network
London
2018.04 - 2019.03
- Covering Front of House positions in numerous sites with wide range of roles, such as Main Reception and registering of guests.
- Processing on the day and future bookings along with day to day support of meetings and guests’ needs and various duties accurately and affectively.
- Always working as part of team of the various sites, while representing in the best way Rapport, Network team and the Client Company.
Concession Manager
Watch Station International – House of Fraser Richmond
2017.03 - 2018.04
- Assisted in recruiting and training team members for concession operations.
- Supported daily functions of concession management and monitored stock levels.
- Helped manage payroll and addressed business needs as they arose.
- Facilitated communication with host store and liaised with area manager.
- Oversaw daily cash handling procedures, ensuring accurate accounting practices were followed.
Sickness Cover
Watch Station International – House of Fraser Croydon, Stratford and Ely’s in Wimbledon
2017.11 - 2018.01
- Along with Richmond, responsible for day to day smooth function of these three Concessions. Liaising with the Supervisors to solve issues occurring. Managing HR issues. Making sure all the necessary preparations for Christmas were done and both staff and stock were ready for best performance. Conducting stock take. Monitoring sales performance.
Concession Supervisor – Leathers Specialist
Watch Station International – House of Fraser Richmond
2016.11 - 2017.03
- Responsible for Jewellery training and specialised in leather goods the brand sold.
- In charge of day to day function of Concession and rota planning, liaising with Concession Manager and Head Office.
- Conducted performance appraisals with employees for career development discussions.
Sales associate
Watch Station International – House of Fraser Richmond
2016.03 - 2016.11
- Maintained stock levels to support store performance and conducted inventory checks.
- Provided product knowledge to assist customers in making informed purchases.
- Supported visual merchandising efforts to improve shop floor appeal.
Education
Bachelor of Arts - Erasmus Program in the Faculty of Archaeology
University of Glasgow
GlasgowBachelor of Arts - Archaeology and History of Arts Degree
University of Athens
AthensSkills
- Microsoft Windows and Office– intermediate level
- Reliable, punctual and out-going
- Flexible, adaptable and proactive
- Events requirements gathering
- Guest relations
Certification
- Davidson Training UK Ltd
- NVQ Level 2 Customer Service
LANGUAGES
Greek (mother tongue)
Italian (proficiency)
English (proficiency of Cambridge)
Timeline
Event Coordinator
BlackRock Reception
2023.10 - 2026.04
Reception Team member
BlackRock Reception
2019.03 - 2023.10
Team Ambassador
Rapport Network
2018.04 - 2019.03
Sickness Cover
Watch Station International – House of Fraser Croydon, Stratford and Ely’s in Wimbledon
2017.11 - 2018.01
Concession Manager
Watch Station International – House of Fraser Richmond
2017.03 - 2018.04
Concession Supervisor – Leathers Specialist
Watch Station International – House of Fraser Richmond
2016.11 - 2017.03
Sales associate
Watch Station International – House of Fraser Richmond
2016.03 - 2016.11
Bachelor of Arts - Erasmus Program in the Faculty of Archaeology
University of Glasgow
Bachelor of Arts - Archaeology and History of Arts Degree
University of Athens