ZOHAIB HANIF

At Harrods, the Retail Manager is critical to the delivery of the world-class service to business is renowned for

• Set accurate budgets based on historical data and forecasted trends to keep operations financially sound
• Drove company growth with proactive mindset and results-oriented plans for business operations
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
• Promoted business profitability by tracking performance indicators and driving corrective action.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Worked closely with leadership to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.

Conducted performance evaluations for staff members and Managers, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly

• Communicate and share knowledge, experience and best practices with colleagues
• Actively listen to and respond effectively to customers and colleagues
• Hired, trained and supervised teams of 90+, motivating to meet weekly sales goals through targeted staff mentoring
• Implemented and developed operational standards, policies and procedures.
• Analysed transaction reports to identify customer trends, maintaining plentiful supplies of in-demand goods
• Exceeded store goals by partnering with team to share and implement customer service initiatives
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Analysed strategic, core and support processes to recommend improvements.

• Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards
• Hired, trained, and managed 85 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 36% to 96%
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained
• Provided staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Supervised and led 18 managers while overseeing productivity of 175 employees
• Corrected operational discrepancies for numerous stores by developing and executing process improvements
• Monitored staff performance levels, implementing development and training schemes to build team capabilities
• Accurately controlled operations budgets, providing sufficient staffing to maintain exceptional service within cost constraints
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
• Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.

I have achieved significant performance based on Balanced Scorecard which is reviewed quarterly, of which four key points - Sales, People, GES and ROCC - scored AT level (Above Target - performance frequently above expectations)

• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Reduced labour costs by 6% while maintaining excellent service and profit levels
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Consistently exceeded financial objectives through rigorous restaurant budgeting and forecasting.