Zoha Tahreem
https://www.linkedin.com/in/zoha-tahreem,Grimsby, UK
Summary
Results-driven LLM graduate and SQE1-qualified candidate with over two years in legal support and advisory services. Expertise in case management, professional communication, and stakeholder engagement. Proven ability to manage confidential information and maintain clear communication under pressure. Seeking to contribute to a progressive organisation and open to relocation.
Overview
7
7
years of professional experience
Work History
Retail Advisor
Telefonica UK Limited
Grimsby
11.2025 - Current
- Delivered professional customer service in high-volume environment, ensuring timely and accurate responses to 100+ client interactions daily.
- Resolved complex customer issues, enhancing customer experience and loyalty.
- Provided clear and accurate information, maintaining a high standard of communication while achieving 100% customer satisfaction.
- Managed customer accounts and queries, safeguarding confidentiality and ensuring compliance with data protection (GDPR).
Witness Service Court-Based Volunteer
Victim Support
Grimsby
03.2025 - Current
- Supported vulnerable individuals through court procedures, ensuring a professional and sensitive service that facilitated their understanding and navigation of the system.
- Demonstrated resilience and professionalism in managing challenging, emotionally sensitive situations, providing essential support to individuals in distress.
- Communicated complex legal and procedural information clearly to diverse service users, enhancing their ability to make informed decisions.
Brand Ambassador
Smollan - REL Field Marketing
Norwich
05.2024 - 03.2026
- Represented organisation at events and public settings, enhancing brand visibility and public perception.
- Engaged with members of the public, fostering positive relationships through clear and professional communication.
- Collaborated within team to meet targets, contributing to successful campaign delivery and overall objectives.
- Conducted market research to gather customer feedback, informing product development and marketing strategies.
Advisor Volunteer
Citizens Advice
Grimsby
02.2025 - 01.2026
- Analysed individual circumstances to provide tailored guidance and practical solutions within regulated procedures.
- Provided multi-channel support through phone, email, in-person, and webchat, effectively signposting clients to relevant organisations for further assistance.
- Managed 15-20 active client cases, ensuring accurate records, timely follow-ups, and comprehensive service documentation to enhance client experience.
General Merchandiser & Clothing Assistant
Sainsburys'
Norwich
11.2023 - 01.2024
- Delivered exceptional customer service, contributing to high customer satisfaction scores during peak Christmas period.
- Organised product displays and managed stock levels to enhance shopping experience.
Sales Consultant
Giant Migration
12.2022 - 08.2023
- Generated QAR 3+ lacs in 5 months by converting 2500+ leads, increasing sales performance by 25%.
- Strengthened professional relationships, increasing revenue by 20% through customised solutions while managing high volumes of enquiries across multiple channels.
- Managed client data across CRM and Microsoft systems to streamline sales processes.
Intern
AHD Law Firm
11.2020 - 12.2020
- Executed Arabic-to-English legal translations with 80% accuracy, facilitating clear communication in legal matters.
- Supported litigation case preparation by completing tasks on time, contributing to effective case management.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Maintained organised and updated file systems for easy staff use.
- Shadowed daily activities of office staff to gain understanding of scope of work.
Legal Assistant
Malik Law Associates (Pvt)
Islamabad
07.2019 - 09.2020
- Coordinated case progress by liaising with clients, courts, and professionals, ensuring timely submissions.
- Managed legal documents and maintained organised filing systems improving case workflow efficiency by 25%.
- Streamlined administrative workflows by scheduling appointments and managing correspondence.
- Supported effective communication and coordination by developing an understanding of legal and administrative systems within Pakistan.
Legal Work Experience
Trojan Solicitors
London
01.2026
- Drafted 50+ legal documents and client correspondence, improving accuracy and efficiency of document management system.
- Organised case files effectively, reducing administrative time by 25% and ensuring accurate legal records.
- Organised and managed legal case files and documentation to ensure streamlined access and retrieval.
Education
LLM - International Commercial & Business Law
University of East Anglia
Norwich01-2024
LLB (Honours) - Shariah & Law
International Islamic University
Islamabad01-2020
Skills
- Customer Service & Collaboration
- Stakeholder communication
- Problem Solving & Workload management
- Problem Solving & Workload Management
- Attention to Detail
- Microsoft Office (Word, Excel, Outlook, Teams)
- Client Relationship Management Systems
- Case management systems
- Target achievement
- Administrative efficiency
Languages & Skills
English
Urdu
Punjabi
Arabic
Accomplishments
Passed SQE 1, 2026-01-01, Barbri
References
Available on request
Timeline
Legal Work Experience
Trojan Solicitors
01.2026
Retail Advisor
Telefonica UK Limited
11.2025 - Current
Witness Service Court-Based Volunteer
Victim Support
03.2025 - Current
Advisor Volunteer
Citizens Advice
02.2025 - 01.2026
Brand Ambassador
Smollan - REL Field Marketing
05.2024 - 03.2026
General Merchandiser & Clothing Assistant
Sainsburys'
11.2023 - 01.2024
Sales Consultant
Giant Migration
12.2022 - 08.2023
Intern
AHD Law Firm
11.2020 - 12.2020
Legal Assistant
Malik Law Associates (Pvt)
07.2019 - 09.2020
LLM - International Commercial & Business Law
University of East Anglia
LLB (Honours) - Shariah & Law
International Islamic University