Zofia Styrna
Manchester,Manchester
Summary
A seasoned professional with expertise in enhancing workforce performance and productivity through employee motivation, performance coaching, and behavioural analysis. Skilled in developing employee retention strategies and improving team effectiveness via cross-functional communication, particularly beneficial for organisations undergoing expansion. Proficient in implementing behavioural hiring frameworks, competency-based interviewing, and stress management programmes to foster a positive operational environment. Committed to advancing wellbeing strategy development and burnout prevention to ensure sustainable organisational growth.
Overview
5
5
years of professional experience
Work history
Customer assistant and operations
Marks and Spencer
Manchester, Manchester
2022.06 - Current
- Coordinated daily operations for smoother functionality.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Demonstrated flexibility whilst working under pressure managing multiple tasks simultaneously without compromising on quality of work delivered.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Customer assistant
Taco Bell
Scunthorpe, North Lincolnshire
2021.11 - 2022.05
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
Customer assistant
Clarks
Scunthorpe , North Lincolnshire
2021.06 - 2021.08
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted customers with product selection to ensure satisfaction.
Education
GCSEs - Core subjects
Outwood Academy Foxhills
Scunthorpe /2016 - /2021
A-Levels - Psychology, Chemistry, Biology and Extended project Qualification
John Leggott College
Scunthorpe /2021 - /2023
Bachelor of Science - Business Psychology
Manchester Metropolitan University
Manchester /2024 -
Skills
improve workforce performance and productivity by improving employee motivation, performance coaching, behavioural analysis of productivity issues and employee retention strategies
Improve team effectiveness by cross-functional communication key for an organisation that is in a transitional stage of expanding
Offer behavioural hiring frameworks, competency-based interviewing, stress management programmes, wellbeing strategy development and burnout prevention
Using behavioural science to improve workforce performance and retention for a company and providing a positive outcome for a fast-paced operational environment
Accomplishments
Project Name — Volunteering in Sri Lanka
November 2023- December 2023
Volunteered under the programme ‘The Mighty Roar’ with a Kindergarten for children who are less fortunate in Sri Lanka.
Taught them English and provided basic needs such as feeding and helping cleaning.
I dedicated my time to giving back to the community by cleaning beaches in my spare time and learning their native language.
Timeline
Customer assistant and operations
Marks and Spencer
2022.06 - Current
Customer assistant
Taco Bell
2021.11 - 2022.05
Customer assistant
Clarks
2021.06 - 2021.08
GCSEs - Core subjects
Outwood Academy Foxhills
/2016 - /2021
A-Levels - Psychology, Chemistry, Biology and Extended project Qualification
John Leggott College
/2021 - /2023
Bachelor of Science - Business Psychology
Manchester Metropolitan University
/2024 -