Zoe'y Butler
Towcester,Northamptonshire
Summary
Experienced professional with a strong background in data analysis, control model builds, data frameworks, and data dashboards. Demonstrates previous people management skills and a history of establishing strong professional relationships with stakeholders and team members. Possesses corporate and retail Partenon knowledge, along with excellent communication skills to facilitate the understanding of technical information across all organisational levels. Known for innovative thinking, problem-solving in complex situations, and exceptional organisational skills to manage and prioritise workloads effectively.
Overview
19
19
years of professional experience
Work history
Data Analyst S3 Corporate and General Table Team
Santander UK
Milton Keynes
2025.01 - Current
- Assisted in maintaining product launch schedules and updating parameters for lending products, current accounts, and fixed-term deposits.
- Supported system process controls and contributed to identifying strategies for risk mitigation.
- Facilitated team meetings to present analytic findings that informed decision-making.
- Contributed to streamlining change request workflows and data entry checks within IDC Cater Allen processes.
- Helped develop data dictionary for Cater Allen and migrated knowledge to Confluence.
- Collaborated with teams to meet project deadlines and ensure consistent outcomes.
- Performed regular database maintenance to enhance system performance.
- Managed confidential databases to ensure secure handling of sensitive information.
- Collected and analysed complex datasets to support and development of business strategies.
- Ensured secure handling of confidential databases to protect sensitive information.
Data Manager Data Operations Financial Support S3
Santander
Milton Keynes
2022.01 - 2025.01
- Participated in data operations within data centre of excellence.
- Managed financial support tasks, aiding decision-making processes and project oversight.
- Communicated professionally with stakeholders and clients to ensure accurate execution and adherence to standards.
- Facilitated cross-functional collaboration, supporting business areas and liaising between users.
- Implemented quality control procedures for operational risk forums, enhancing data integrity.
- Conducted training programmes on data literacy and streamlined data processing.
- Analysed large datasets, identifying gaps and opportunities for improvement.
- Maintained knowledge of internal systems and updated information across core systems.
- Reviewed team performance to ensure high standards and coordinated data presentation.
- Mentored and trained team members, influencing development and direction.
- Addressed discrepancies in customer data and followed resolutions through appropriate channels.
Business Support 2:2 Santander Operations
Santander UK
Milton Keynes
2019.06 - 2022.01
- Performing day-to-day duties accurately and efficiently.
- Quickly learning and Appling new skills to daily tasks, improving efficiency and productivity.
- Successfully delivering on tasks within tight deadlines.
- Demonstrating respect, friendliness, and willingness to help wherever needed.
- Ensuring all control models are validated within agreed SLA's and respond proactively to any potential delays.
- Ensuring all Issues identified are proactively managed to resolution.
- Communicate with key stakeholders and external clients regularly, always keeping them up to date.
- Mediate between multiple users including but not limited to Risk, IT, Collections & Recoveries and Third-Party Suppliers.
- Identifying risks and suggest / implement controls to mitigate risks analysing control model results using SAS and Excel.
- Understand and interrogate variety of reporting systems reconciling data between various sources.
- Investigating differences and follow up with relevant stakeholders / external clients, raising appropriate resolutions.
- Produce regular reporting packs via PowerPoint as well as producing end to end process documents and flow charts making suggestions for changes and improvements and how to implement them.
- Liaise between multiple users including but not limited to Risk, IT, Collections & Recoveries and Third Party Suppliers.
- Identifying risks and suggest / implement controls to mitigate risks analysing control model results using SAS and Excel.
- Understand and interrogate variety of reporting systems reconciling data between different sources
- Investigating differences and follow up with relevant stakeholders / external clients; raising appropriate resolutions.
- Produce regular reporting packs via PowerPoint as well as producing end to end process documents and flow charts making suggestions for changes and improvements and how to implement them.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Technical Support Specialist
Santander
Milton Keynes
2007.10 - 2019.06
- Supported technical operations within data quality for finance risk and collection systems from 2019.
- Assisted in managing daily tasks and projects from testing to business-as-usual operations.
- Conducted peer reviews of completed work to ensure quality standards are met.
- Developed comprehensive how-to guides for financial support processes.
- Facilitated mandatory training sessions, ensuring compliance with deadlines and policies.
- Conducted one-on-one meetings to establish team and individual objectives.
- Managed unsecured control model, analysing results to identify and mitigate risks.
- Navigated various reporting systems to extract and report data effectively.
- Collaborated with bereavement and probate teams to resolve discrepancies in accounts.
- Processed refunds and payments accurately within set guidelines.
Education
BTEC - Business studies; English and Maths Level 1
Sir Frank Markham
Milton KeynesSkills
Data analysis and frameworks
Data dashboards development
People management
Stakeholder relationship building
Communication of technical information
Professional presentation skills
Innovative problem solving
Adaptability to change
References
Upon Request
Personal Qualities
I am a highly motivated individual, positive, efficient, punctual, honest, and trustworthy, I'm extremely work focused and take great pride in completing my work to the highest standard. I work well in a team and on my own when required and am always happy to listen to other's suggestions, views and advice as this would help me improve as a person and a college in the future. I am experienced in Word, Excel and system portals used by current employer and able to learn new things at a good pace.
Affiliations
- I enjoy nice walks, swimming but moist of all spending time with my family. I foster my two nieces and have two older daughter so family is very important to me.
Timeline
Data Analyst S3 Corporate and General Table Team
Santander UK
2025.01 - Current
Data Manager Data Operations Financial Support S3
Santander
2022.01 - 2025.01
Business Support 2:2 Santander Operations
Santander UK
2019.06 - 2022.01
Technical Support Specialist
Santander
2007.10 - 2019.06
BTEC - Business studies; English and Maths Level 1
Sir Frank Markham