Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Zoe Simbisai Maunganidze

Plymouth,Devon

Summary

Accomplished and energetic HNW housekeeper with extensive experience in hospitality, sales, and administration. Highly-motivated Housekeeper achieving immaculate cleanliness levels through meticulous care and attention. Driven to exceed expectations across varied cleaning, laundry and housekeeping tasks. Adept at building positive customer relationships for outstanding client loyalty. Capable of picking the best strategies and methodologies for all cleaning tasks. Exercise customer focused service, have notable success building rapport with team mates, and overcoming challenging obstacles.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

HNW Housekeeper

HNW Residence
Riyadh, Saudi Arabia
02.2022 - 02.2023
  • Maintained appropriate supplies of amenities for all rooms and ensure guest receive their request.
  • Provided exceptional cleaning standard using cleaning techniques such as vacuuming, sweeping, mopping, dusting polishing and ensured clean hotel rooms, guest bathrooms, hallways and common areas.
  • Reported any damage, maintenance problems, safety issues, and potential hazards to maintenance department
  • Maintained workstation and ensured adequate stocks in it.
  • Wash and arrange towels and ensured linen from laundry is accounted for without any defect.
  • Prepared beds as per residents standards and ensure replacement of clean towel and clean linen.
  • Ensured privacy and dignity of guest whilst Carrying out housekeeping duties.
  • Maintained safety of VIP property and valuable belongings.

Pharmacy Stock controller

Medicare Health
Johannesburg, South Africa
12.2018 - 02.2022


  • Assisted members make selection by offering product knowledge thereby building member confidence
  • Ensure all invoices, delivery notes are received, checked and all queries dealt with.
  • Created purchasing orders and ensuring all orders will not result in under/over stock
  • Daily follow up with suppliers on outstanding invoices / credit notes
    invoices
  • Escalated all price related queries and ensure resolution thereof
  • Managed all quarterly stock counts and adjustments in the pharmacy
  • Managed telephone calls and taking orders for delivery efficiently
  • Merchandised stock and maintaining a clean, par level shelf image

Housekeeper

Savanna Hotels
, South Africa
04.2014 - 11.2018
  • Performing general cleaning assignments and services in hotel rooms, hallways and common areas
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Reported any damage, maintenance problems, safety issues, and potential hazards to management,
  • Assisted floor manager in achieving deadlines, inventory management, and ensuring top quality service to VIP guest
  • Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Interacted positively and professionally with residents, maintaining excellent service standards.

Local Coordinator

Amnesty International
Mutare, Zimbabwe
04.2011 - 12.2014
  • Planned section's campaigning activities on specific human rights issues within the province
  • Coordinated, facilitated and reported the section's campaigning activities on specific human rights issues within the province
  • Worked closely and mobilize slum residents, AIZ members, the community and other partners to take action on these issues.
  • Oversaw day-to-day activities, including organizational leadership,
    recruitment, office maintenance and supply and inventory management.

Education

Bachelor of Arts Degree - Peace Studies and Conflict Resolution

Solusi University
Bulawayo, Zimbabwe

Master of Science - International Procurement and Supply Chain Management

University of Plymouth
Plymouth
09.2024 - 09.2025

Skills

  • Vacuuming
  • Polishing surfaces
  • Mopping and buffing floors
  • Guest amenity replenishment
  • Five-star resort cleaning
  • Guest relations
  • laundry management, hand washind delicate materials and ironing
  • Fine china care
  • Supply inventory management
  • Team work

Certification

  • Diploma in Hospitality and tourism management , Alison Empower - 2023
  • CPD course in Luxury and Housekeeping management, Savanna Hotels - 2015
  • The Care certificate, Caredemy - 2022

Languages

English UKVI ECCTIS
Fluent

Accomplishments

  • Named employee of the month for best customer service in November 2019 at Medicare Health Pharmacy

Timeline

Master of Science - International Procurement and Supply Chain Management

University of Plymouth
09.2024 - 09.2025

HNW Housekeeper

HNW Residence
02.2022 - 02.2023

Pharmacy Stock controller

Medicare Health
12.2018 - 02.2022

Housekeeper

Savanna Hotels
04.2014 - 11.2018

Local Coordinator

Amnesty International
04.2011 - 12.2014

Bachelor of Arts Degree - Peace Studies and Conflict Resolution

Solusi University

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Zoe Simbisai Maunganidze