Zoe Williams
Wales,CRF
Summary
I am an adaptable staff member with a motivational approach, and an upbeat nature. I have a forward-thinking mindset, with friendly and efficient communication styles. I love working with people, and I thrive in a busy workplace. Highly skilled Dealer Support Representative with a solid background in customer service and client relations. Recognised for strong problem-solving abilities, communication skills, and proficiency in managing broker accounts. Noteworthy record of enhancing dealer partnerships and improving overall business performance through competent support provision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dealer Support Representative
Oxford Finance
11.2023 - 05.2025
- Coordinated communication between clients and internal teams to resolve issues.
- efficiently managed documentation for loan approvals at low error audit margins.
- Assisted in training new staff on policies and internal processes.
- Maintained up-to-date knowledge of financing products and industry trends and adapted to internal policy changes.
- Developed strong relationships with dealers and brokers to enhance customer satisfaction.
Finance & Insurance Support Role
Turners Cars
02.2023 - 10.2023
- Monitored budget and revenue trends, generating reports for leadership to guide decision-making.
- Liaised with over seven finance lenders while adhering to strict regulations for efficient service delivery.
- Reviewed documentation to identify financial discrepancies and ensure compliance.
- Processed invoices and coordinated with relevant parties to secure timely payments.
- Supported multiple branches to meet performance targets consistently.
- Maintained high customer satisfaction through proactive communication addressing needs and concerns.
Operations Assistant
Turners Cars
12.2021 - 02.2023
- Worked within a small team to communicate and direct all cars through necessary procedures to ensure a high level of cleanliness and safety.
- Independently coordinated cars on site including stock takes and communicating issues and pricing evaluations to my manager.
- Trained in fleet coordinating which demands a high level of communication with the largest leasing and management companies in New Zealand..
Education
Northcote College
11.2020
Skills
- Leadership
- Strong working relationships
- Time management
- Financial planning
- Customer interaction
- Compliance auditing
- Issue resolution
- Team collaboration
- Training coordination
- Product knowledge
- Communication strategies
Certification
Credit Contracts and Consumer Finance Act (New Zealand)
References
References available upon request.
Timeline
Dealer Support Representative
Oxford Finance
11.2023 - 05.2025
Finance & Insurance Support Role
Turners Cars
02.2023 - 10.2023
Operations Assistant
Turners Cars
12.2021 - 02.2023
Northcote College
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