Zoe Webb
Trowbridge ,Wiltshire
Summary
A highly experienced and motivated retail Supervisor and acting Assistant Manager, delivering results for international brands. Experienced in delivering and exceeding targets by motivating team members through a supportive and understanding environment. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
Work History
Supervisor and acting Assistant Manager
Pandora
Bath, Somerset
02.2017 - 02.2023
- Supervisor of a high performing Jewellery store in Bath. Experienced in motivating team members to hit and exceed targets and keeping staff morale up.
- A prioritized and organized approach to work, ability to multi task and meet deadlines and targets.
- Excellent communication and people skills from having experience in a supervisory role. Experienced in staff management and setting team targets by applying this in personal 1-1 sessions.
- Aided in the UK’s 4th Expression store and an integral part of training the team in the new way of serving customers. Managed staff rotas, planning workloads effectively and strategically.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPI's.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution. Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Weekly monitoring of sales reports to ensure high levels of commerciality throughout the store.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Assisted in recruiting, hiring and onboarding store staff. Delivered consistently excellent customer service to guarantee positive company experiences.
Retail Supervisor
Fabulous Collections
Bath, Somerset
03.2015 - 02.2017
- Worked with major brands including Thomas Sabo, Daniel Wellington and Calvin Klein. All worked on outside events to promote the company alongside various brand representatives.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Created a visually appealing store through outstanding merchandising techniques.
- Embedded product range knowledge across team to drive sales.
- Resolved complaints to achieve full customer satisfaction.
- Drove customer retention by analysing feedback and KPI data.
- Trained team to upsell products and navigate POS systems.
Customer Sales and Service Agent
Virgin Mobile
Trowbridge, Wiltshire
09.2008 - 08.2011
- Receiving calls and answering questions about mobile devices, diagnosing issues and finding solutions.
- Dealing with various billing queries and issues.
- Affectively handling customer complaints, in a calm and professional manner, ensuring resolutions were reached.
- Working within the sales team, cold calling customers to advise on and sell mobile contracts and handsets.
- Exceeded targets by upselling and cross-selling products.
- General admin, IT duties.
- Entering information onto customer and business' accounts, keeping everything up to date.
- Recorded and processed customer data accurately.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
1st Diploma in Caring
Wiltshire College, Trowbridge
Trowbridge , Wiltshire 09.2004
GCSE -
The John of Gaunt School
Trowbridge , Wiltshire 08.2004
Skills
- Target-driven
- Processes and procedures
- Staff management
- Motivational communicator
- Team management
- Inspiring leadership
- Sales monitoring
- IT skills
- Administration skills
- Sales experience
- Outstanding customer service
Timeline
Supervisor and acting Assistant Manager
Pandora
02.2017 - 02.2023
Retail Supervisor
Fabulous Collections
03.2015 - 02.2017
Customer Sales and Service Agent
Virgin Mobile
09.2008 - 08.2011
1st Diploma in Caring
Wiltshire College, Trowbridge
GCSE -
The John of Gaunt School
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