Kerry Wakefield
Crowthorne,Berkshire
Summary
Personal Summary - I am a proud mum to three girls, and nanny to two beautiful grandchildren. I enjoy spending quality time with my family, it is great when we can all get together! I also enjoy long walks on the weekend, and maintaining the flowers in the garden.
Professional Summary - I am a highly motivated and hard working individual. Over my years of work, I have developed excellent customer service skills, but I am always eager to learn more. I work great in a team environment, but I feel equally as confident working on my own. I am comfortable nurturing client relationships over the phone, or in person.
Overview
43
43
years of professional experience
Work history
Receptionist
Heathwood Dental Practice
Crowthorne
03.2023 - Current
- Greet patients warmly and manage check-in and check-out processes, ensuring all documentation is completed
- Schedule and confirm patient appointments using Dentally
- Handle incoming calls, respond to inquiries, and provide information regarding the clinic's services and procedures
- Maintain patient records, ensuring data accuracy and confidentiality
- Process payments and provide receipts, handling any billing queries with efficiency
- Liaise with dental staff to ensure smooth daily operations
- Assist with inventory management of dental supplies.
Receptionist/ Administrative Assistant
Bean Oak Dental Care
Wokingham
04.2021 - 03.2023
- Managed front desk operations, greeting patients and addressing their inquiries
- Coordinated schedules for doctors, maintained records, and handled patient follow-ups
- Processed insurance paperwork and handled confidential patient data in compliance with regulations
- Assisted with general office tasks, including filing, faxing, and inventory management.
Receptionist/ Administrative Assistant
Bupa Dental Care
Wokingham
04.2018 - 04.2021
- I worked in a fast-paced dental practice reception, managing patient appointments both in person and over the phone. My responsibilities included processing NHS and private payments, ensuring treatment plans were signed, completing NHS forms, and coordinating with dentists on patient care.
- I maintained daily records, handled administrative tasks, managed appointment cancellations, and ensured the cleanliness and security of the reception area. Providing excellent customer service was key, and I developed strong communication skills, helping patients feel comfortable and clearly understanding their treatment plans.
- I interacted with hundreds of patients of all ages, from young children to the elderly. I made sure to explain treatments and associated costs clearly, so patients left with a full understanding of their care. Many patients undergo a series of treatments over multiple appointments, and they appreciate the personal touch of being remembered by name, which enhances their overall experience.
Receptionist
Forest Health Group
Berkshire
08.2017 - 03.2018
- Worked across two GP surgery sites, managing patient appointments, phone inquiries, and reception tasks using the EMIS system
- Responsible for updating patient records, coordinating with clinicians, and handling administrative duties like sending samples and logging prescriptions
- Completed training in health & safety, safeguarding, data protection, and signposting.
Store Manager
Bonmarche
Berkshire
04.2017 - 08.2017
- Managed a retail store, leading a team of four
- Responsibilities included staff scheduling, payroll, stock management, and store operations
- Handled recruitment, staff development, and compliance with health and safety.
Customer Assistant
Bonmarche
Berkshire
11.2015 - 03.2017
- Delivered excellent customer service, handled cash management, stock handling, and store displays
- Managed deliveries, store opening/closing, and helped prepare staff rotas.
Lead Waitress
Coffee Ground Café & Tea Shop at Holme Grange
Berkshire
05.2015
- Supervised staff, managed orders, and ensured excellent customer service.
Various roles in administration, secretarial work, stock management, and home care
01.1983 - 01.2006
- Managed family responsibilities while working part-time.
Skills
- Excellent verbal and written communication
- Reliable punctuality
- Multitasking and time management
- Appointment scheduling and management
- Patient data management and confidentiality (HIPAA compliance)
- Cash handling and billing
- Handling phone calls and inquiries
- Problem-solving and conflict resolution
Qualifications Summary
School Qualifications:
- O'levels: English Literature (B), English Language (B), Biology (C), Art (B), History (C)
- CSE Maths: Grade B
College Qualifications:
- LCCI Secretarial Studies Certificate: Business, Communications, Office Practice
- LCCI Typewriting: Elementary & Intermediate (Distinction)
- Pitman Shorthand: 80 wpm
Certifications:
- HACCP Food Hygiene Level 2
- COSHH (Control of Substances Hazardous to Health)
- Management Training (Bonmarche)
Forest Health Group (2017):
Completed training in Data Protection, Health & Safety, Manual Handling, Safeguarding (Adults & Children), Infection Control, Fire Safety, First Aid, and Reception/Signposting course.
Timeline
Receptionist
Heathwood Dental Practice
03.2023 - Current
Receptionist/ Administrative Assistant
Bean Oak Dental Care
04.2021 - 03.2023
Receptionist/ Administrative Assistant
Bupa Dental Care
04.2018 - 04.2021
Receptionist
Forest Health Group
08.2017 - 03.2018
Store Manager
Bonmarche
04.2017 - 08.2017
Customer Assistant
Bonmarche
11.2015 - 03.2017
Lead Waitress
Coffee Ground Café & Tea Shop at Holme Grange
05.2015
Various roles in administration, secretarial work, stock management, and home care
01.1983 - 01.2006