Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Tansley

Zoe Tansley

Bracknell

Summary

Personable administrator with strong organisational skills and adaptability. Proven improvement of office functionality through streamlining organisation. Committed to detail-oriented organisation and effective communication.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Student Nurse

NHS Professionals
Reading, West Berkshire
09.2019 - 06.2022
  • Planned and delivered evidence-based care tailored to patients' needs
  • Collaborated with staff members to facilitate quality care, increasing patient satisfaction
  • Identified practical solutions to practice-based problems, helping to manage unpredictable service demands
  • Reported accidents, risks and incidents in line with set procedures
  • Cooperated with multidisciplinary teams to deliver health care plans
  • Built clinical knowledge and leadership skills to effectively diagnose patients


Office Manager

Instant Access Technologies
Wokingham
  • Managed high volumes of correspondence with excellent record-keeping and minimal response times
  • Supervised senior management with daily office operations, coordinating meetings and other tasks as requested
  • Oversaw staff training for all employees, ensuring all staff training was up-to-date
  • Collaborated and clearly communicated across teams to achieve consistent service delivery
  • Managed projects within strict deadlines and budget constraints
  • Built rapport with key stakeholders to improve communication and operational delivery
  • Managed company data and KPI report generation
  • Handled conflicts and complaints with strong problem-solving and mediation skills.

Key Account Executive

Global Knowledge
Wokingham
09.2016 - 01.2018
  • Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
  • Provided first-class client services, from onboarding to daily account management
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages
  • Received and checked financial statements and reconciled related accounts
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.

Education

Adult Nursing -

University West London
Reading, London
09.2019 - 08.2022

Access to higher education for healthcare professionals -

Reading College
Reading

Skills

  • Attention to detail
  • Communication
  • Decision-making
  • Interpersonal skills
  • Leadership skills
  • Positive attitude
  • Problem-solving skills
  • Confidentiality
  • Account management
  • Time management

Timeline

Adult Nursing -

University West London
09.2019 - 08.2022

Student Nurse

NHS Professionals
09.2019 - 06.2022

Key Account Executive

Global Knowledge
09.2016 - 01.2018

Office Manager

Instant Access Technologies

Access to higher education for healthcare professionals -

Reading College

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Zoe Tansley