Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic
Zoe Slack

Zoe Slack

Ryde,Isle of Wight

Summary

Dedicated professional with a strong background in outstanding customer service and complaint handling. Demonstrates expertise in safety and hygiene procedures, cash handling, and payment processing. Known for an upbeat personality, professionalism in service, and flexible availability. Possesses excellent verbal communication skills and intercultural competency, ensuring seamless customer interaction and guest needs anticipation. Committed to maintaining high standards of service.

Friendly and welcoming, possesses strong communication skills and knack for multitasking in fast-paced environments. Adept in customer service and handling transactions smoothly. Aims to create positive atmosphere and enhance guest satisfaction.

Overview

2026
2026
years of professional experience

Work history

Cash box attendant

Sandown Pier
Sandown, Isle of Wight
  • Promoted venue's products and services leading to increased sales.
  • Coordinated with other staff members effectively, ensuring efficient team collaboration.
  • Stocked merchandise regularly achieving well-organised shelves and displays.
  • Offered information about local attractions for enhancing guests' holiday experience.

Bar Maid

Sandown Pier, Scruffy Jacks.
Sandown, Isle of Wight
  • Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
  • Increased customer satisfaction with swift problem resolution techniques.
  • Operated till, handled cash accurately whilst balancing receipts at end of shift.
  • Performed closing duties, ensuring the venue was ready for business the following day.
  • Checked identification to prevent underage drinking in compliance with legal requirements.
  • Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
  • Boosted sales with upselling techniques on premium spirits and cocktails.
  • Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
  • Learned extensive beverage menu quickly to make recommendations based on customer preferences.
  • Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.

Team leader

Co-op
Lake and Shanklin, Isle of Wight
  • Monitored daily operations whilst reducing operational cost significantly.
  • Improved customer satisfaction through close collaboration with the team.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Delegated tasks to make best use of individuals' skills.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.

Bar Maid

The Jolly Sailor
Sandown, Isle of Wight
  • Collaborated effectively with team members to ensure smooth operation.
  • Ensured timely service by managing drink orders during peak hours efficiently.
  • Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
  • Performed closing duties, ensuring the venue was ready for business the following day.

Bar Maid

Planning Solutions
Ryde, Isle of Wight
03.2023 - Current
  • Demonstrated versatility, adapting to different roles as required during shifts.
  • Collaborated effectively with team members to ensure smooth operation.
  • Fostered a welcoming atmosphere through polite conversation and prompt service.
  • Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
  • Operated till, handled cash accurately whilst balancing receipts at end of shift.
  • Performed closing duties, ensuring the venue was ready for business the following day.
  • Learned extensive beverage menu quickly to make recommendations based on customer preferences.
  • Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.

Singer

Zoe Jayne
Isle of Wight, Isle of Wight
03.2001 - 11.2024
  • Developed stage presence for impactful performances through rigorous rehearsals.
  • Increased fan base through engaging social media interactions.
  • Practised daily to maintain excellent vocal health and stamina.
  • Mastered various vocal techniques, contributing to unique performance style.
  • Expanded repertoire regularly, strengthening overall musical knowledge and ability.
  • Maintained professionalism under high pressure situations, delivering exceptional performances consistently.
  • Recorded songs in a professional studio environment for album releases.

Shop supervisor

Cavanah & Baker
Shanklin, Isle of Wight
07.2022 - 02.2023
  • Liaised between staff and upper management to address concerns or suggestions.
  • Monitored shop cleanliness for a pleasant shopping experience.
  • Implemented safety procedures by adhering to health and safety regulations.
  • Managed cash register, promoting accurate financial transactions within the shop.
  • Conducted regular stock checks for efficient inventory maintenance.
  • Promoted top-selling items on prime locations within the shop floor for heightened visibility.
  • Assisted customers in finding desired items, enhancing satisfaction levels.
  • Handled customer queries and complaints, fostering a positive shopping environment.
  • Handled store opening and closing procedures with exceptional attention to detail for optimal safety.

Bar Maid

Patrick Legg
Sandown, Isle of Wight
04.2000 - 10.2002
  • Boosted sales with upselling techniques on premium spirits and cocktails.
  • Assembled cocktail ingredients for the creation of signature drinks.
  • Ensured timely service by managing drink orders during peak hours efficiently.
  • Fostered a welcoming atmosphere through polite conversation and prompt service.
  • Performed closing duties, ensuring the venue was ready for business the following day.
  • Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
  • Collaborated effectively with team members to ensure smooth operation.
  • Checked identification to prevent underage drinking in compliance with legal requirements.

Skills

  • Safety and hygiene procedures
  • Upbeat personality
  • Professionalism in service
  • Flexible availability
  • Intercultural competency
  • Cash handling
  • Payment Processing
  • Verbal communication
  • Outstanding customer service
  • Complaint handling
  • Guest needs anticipation
  • Customer interaction

Affiliations

  • Reading, walking, swimming, gaming, spending time with my cat.

Timeline

Bar Maid

Planning Solutions
03.2023 - Current

Shop supervisor

Cavanah & Baker
07.2022 - 02.2023

Singer

Zoe Jayne
03.2001 - 11.2024

Bar Maid

Patrick Legg
04.2000 - 10.2002

Cash box attendant

Sandown Pier

Bar Maid

Sandown Pier, Scruffy Jacks.

Team leader

Co-op

Bar Maid

The Jolly Sailor

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Zoe Slack