Zoe Simmons
Hanham,South Gloucestershire
Summary
Well-versed in hospitality industry with focus on providing top-notch customer service in fast-paced environments. Capable of enhancing customer satisfaction and driving business growth through professional and friendly service, with a strong foundation in communication, team collaboration, and time management. Demonstrates exceptional problem-solving abilities and attention to detail, ensuring efficient spreadsheet and diary management. Proficient in Microsoft Excel and Word, with a proven track record of building relationships and fast learning. Committed to leveraging these skills to contribute effectively to organisational goals.
Overview
21
21
years of professional experience
17
17
years of post-secondary education
Work history
Bar staff member
The Elm Tree
Bristol, Hanham
11.2023 - Current
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Liaised with kitchen staff for seamless service delivery.
- Checked identification to maintain legal compliance.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Engaged in upselling techniques, boosting sales revenue.
- Ensured customer satisfaction by providing excellent service.
Personal assistant
Needs Auto Transport
Bristol, South Gloucestershire
01.2014 - Current
- Organised 3 personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Organised holidays between all staff.
- Ensure Fleet of vehicles are update and booking inspections
- Matched purchase orders with invoices and recorded necessary information.
Event Hair Stylist
Zoe Charlotte Wedding Hair
Bristol, South Gloucestershire
01.2014 - 01.2024
- Managed between 4-8 Bridal parties monthly, each party consisting of 3- 6 ladies, organising timings for the wedding morning.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients' needs and preferences.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Booked customer appointments using online booking systems.
- Processed and recorded customer payments accurately.
- Even found myself on rushed mornings helping with bridal dresses, doing up shoes and arranging Bouquets
Personal Assistant
SP Renovations
Bristol, South Gloucestershire
06.2015 - 07.2018
- Organised 2 personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Organised holidays between all staff.
- Collected and processed payments.
- Matched purchase orders with invoices and recorded necessary information.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Case Handler
TLT Solicitors
Bristol
08.2004 - 02.2012
- Office junior- Main role in this position was to assist case handlers mainly with photocopy of duplicate documents, chasing land registry and landlords for information.
- Promoted to case handler in remortgage department in 2005 – Main role in this position was to collect all necessary documentation required for bank, underwriters and land registry, curating BAC payments for new mortgage. Ensuring all done in a time sensitive manner.
- Promoted to senior case handler in outsourced file completions in 2006- Main role in this position was to check work that was completed out of house and would be sent to us to release payments. These were quick then around case work and would have to complete upwards of 80 cases as well as organise my team of 3.
- Moved to case handler in repossessions in 2008 part time after maternity until I left in 2013 Main role in this position was more of an assistant level due to only working part time, I was not allowed my own case load, I would help on more problematic cases or back log work.
Education
NVQ Level 3 - Hairdressing
Reflections Training Academy
09.1996 - 05.2008
GCSEs - GCSE
The Grange Community School
09.2002 - 05.2006
NVQ Level 3 - Beauty Therapy
City of Bristol College
Bristol, BST 09.2008 - 05.2010
Skills
- Excellent communication skills
- Dedicated team player
- Time management
- Relationship building
- Problem solving
- Attention to detail
- Spreadsheet management
- Fast learning
- Microsoft Excel and Word
- Diary management
Custom
Zoe, Simmons, 074539029674, zoe.simmons85@gmail.com, 15 Marion Road, South Gloucestershire, Hanham, BS15 3LE
Personal Information
Affiliations
- Gardening, Its my escape to nature in both flowers and Veg.
Timeline
Bar staff member
The Elm Tree
11.2023 - Current
Personal Assistant
SP Renovations
06.2015 - 07.2018
Personal assistant
Needs Auto Transport
01.2014 - Current
Event Hair Stylist
Zoe Charlotte Wedding Hair
01.2014 - 01.2024
NVQ Level 3 - Beauty Therapy
City of Bristol College
09.2008 - 05.2010
Case Handler
TLT Solicitors
08.2004 - 02.2012
GCSEs - GCSE
The Grange Community School
09.2002 - 05.2006
NVQ Level 3 - Hairdressing
Reflections Training Academy
09.1996 - 05.2008
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