Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoe Shorrock

Stalybridge,Cheshire

Summary

A dedicated professional with expertise in client relationship management, mentoring and coaching, and organisational development. Demonstrates proficiency in CRM systems, IT proficiency, and data collection and analysis. Adept at providing exceptional customer service, showcasing strong leadership skills, and making effective decisions. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Fulfilment Consultant

Randstad
Manchester
01.2024 - Current
  • Providing high-quality support to vulnerable children and young adults.
  • Successfully facilitating staffing teams for crisis care packages.
  • Employing various sourcing methods (online job boards, LinkedIn, networking) to identify qualified candidates.
  • Developing robust systems for screening and selecting profiles based on key criteria and client requirements.
  • Managing temp-to-perm placements and successfully recruiting for permanent positions across various care settings.
  • Building and maintaining strong client relationships, conducting service reviews, resolving conflicts, and providing personalised support.

Key Achievements & Recognition:

  • Facilitating successful transitions of over 50 young people to permanent care settings.
  • Consistently exceeding performance targets and recognized as one of the top 3 new starters in the UK within the first 6 months.
  • Nominated for "Rising Star of the Year" at the yearly conference for consistent work ethic and attitude.
  • Selected to deliver a bespoke training plan to an offshore team of 10 in India within my first 12 months in the business.

Play Leader

Manchester Foundation Trust
Manchester
08.2018 - 01.2024
  • Developed unique play strategies to cater to individual needs of diverse children, fostering inclusivity.
  • Adapted quickly to changing circumstances ensuring continuity of care and minimal disruption for the children.
  • Provided emotional support to children dealing with challenges, fostering resilience and coping mechanisms.
  • Ensured child safety at all times during both indoor and outdoor play sessions.
  • Created a safe space for children with careful supervision of playtime activities.
  • Supported the development of better physical health for children through outdoor sports activities.
  • Demonstrated excellent time management skills by successfully juggling multiple tasks simultaneously without compromising on quality of work delivered.
  • Designed fun and engaging schedules, ensuring child enjoyment and interest retention throughout the day.

SENCo & Deputy Manager

Kinder Giggles
Hyde
09.2016 - 08.2018
  • Successfully established a new nursery setting, overseeing all stages from development to opening, ensuring compliance with regulations and best practices.
  • Guided the nursery through its first Ofsted inspection, achieving a "Good" rating.
  • Managed the day-to-day operations of a busy nursery and preschool, ensuring smooth running and a high standard of care.
  • Led the SENCo program for children with additional needs and learning difficulties, providing tailored support and creating a supportive learning environment.
  • Fulfilled the role of Designated Safeguarding Lead, ensuring the safety and well-being of children in the setting, adhering to all safeguarding policies and procedures.

Pre School Room Leader

Kids Planet
Dukinfield
08.2014 - 09.2016
  • Successfully managed a busy pre-school room of 30 children and 4 staff, ensuring a positive and stimulating learning environment.
  • Implemented practices and strategies to create a stable and supportive learning environment for the children.
  • Participated in an Ofsted inspection, contributing to the achievement of an "Outstanding" rating.

Youth Counselor

Norwegian Cruise Line
07.2012 - 07.2014
  • Worked in the youth department on a cruise ship, creating fun and engaging environments for children and young adults aged 0-18.
  • Led various activities, including face painting, balloon twisting, and circus skills, to entertain and engage young guests.

Education

NVQ Level 4 - The Early Years Advanced Practitioner

Ashton Sixth Form College
Ashton-under-Lyne, Tameside
11.2016 - 06.2018

NVQ Level 3 - Business Management

Learn Direct
Manchester
07.2016 - 07.2017

NVQ Level 3 - Childcare, Learning and Development

GP Services
Stockport
08.2010 - 07.2012

Skills

  • Proficient in crm systems
  • Client Relationship Management
  • Mentoring and coaching
  • IT Proficiency
  • Organisational development
  • Customer Service
  • Strong leadership skills
  • Effective decision making
  • Data collection and analysis

References

References available upon request.

Timeline

Fulfilment Consultant

Randstad
01.2024 - Current

Play Leader

Manchester Foundation Trust
08.2018 - 01.2024

NVQ Level 4 - The Early Years Advanced Practitioner

Ashton Sixth Form College
11.2016 - 06.2018

SENCo & Deputy Manager

Kinder Giggles
09.2016 - 08.2018

NVQ Level 3 - Business Management

Learn Direct
07.2016 - 07.2017

Pre School Room Leader

Kids Planet
08.2014 - 09.2016

Youth Counselor

Norwegian Cruise Line
07.2012 - 07.2014

NVQ Level 3 - Childcare, Learning and Development

GP Services
08.2010 - 07.2012
Zoe Shorrock