Summary
Overview
Work history
Education
Skills
Timeline
Generic

Zoe Reeves

Bedale,North Yorkshire

Summary

I am a resourceful and adaptable individual with strong organisational, time management and problem-solving abilities. I have excellent interpersonal skills and work well as part of a team and am keen to develop and learn new skills.

Overview

7
7
years of professional experience

Work history

Purchasing assistant

Tomrods
Thirsk, North Yorkshire
06.2024 - Current
  • Expedited deliveries, ensuring smooth workflow in all departments.
  • Updated procurement policies and procedures regularly for operational efficiency.
  • Participated in vendor meetings to understand new product offerings better.
  • Maintained accurate supplier records using database management systems.
  • Checked invoices against purchase orders, preventing financial discrepancies.
  • Monitored stock levels, preventing inventory shortages.
  • Achieved cost savings with careful negotiation of contracts.
  • Processed purchase orders to ensure timely delivery of goods.
  • Managed supplier relationships for improved service delivery.
  • Assisted in product sourcing for competitive pricing and quality.
  • Collaborated with warehouse team, ensuring correct storage of received goods.
  • Accurately anticipated future customer demand through predictive analysis of historical data.
  • Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.

Customer service consultant

Darlington Building Society
Northallerton, North Yorkshire
02.2022 - 06.2024
  • Managed high volume of calls and emails daily for optimal service delivery.
  • Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
  • Updated records accurately after every interaction, ensuring seamless future communications with customers.
  • Handled cash transactions, ensuring accuracy and security.
  • Identified fraudulent activities, protecting bank's interests.
  • Kept abreast of latest banking regulations for professional development.
  • Developed a comprehensive understanding of all the products offered by the bank for better customer guidance.
  • Managed customer accounts by providing exceptional service.
  • Fulfilled administrative duties by managing schedules and appointments.
  • Improved client relationships with efficient problem-solving skills.
  • Updated financial records for accurate tracking and reporting.
  • Maintained compliance with internal controls and UK banking regulations.

Barista

Institution Café
Bedale, North Yorkshire
08.2020 - 02.2022
  • Promoted seasonal beverages effectively increasing their uptake.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Assisted in inventory control measures for effective stock management.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Managed high volume orders during peak hours maintaining quality of service.

Waitress

The Friars Head
Leyburn, North Yorkshire
08.2018 - 08.2020
  • Improved customer satisfaction by providing efficient and friendly service.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Accommodated special event needs, provided customised services for parties.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Maintained clean and organised dining area for customer comfort.

Education

GCSEs - Maths, English, Science, ICT, Geography

Bedale High School
Bedale, North Yorkshire

Certificate of Higher Education - Media Products and Audiences

Queen Elizabeth Sixth Form College
Darlington

Certificate of Higher Education - Print Based Advertising in Media

Queen Elizabeth Sixth Form College
Darlington

Certificate of Higher Education - Audio Visual Advertising in Media

Queen Elizabeth Sixth Form College
Darlington

Skills

  • Diplomacy in negotiation
  • Time management efficiency
  • Strategic planning capability
  • Supply chain comprehension
  • Business administration
  • Order processing
  • Stocktaking
  • Health and Safety Compliance
  • Team player
  • Customer Service

Timeline

Purchasing assistant

Tomrods
06.2024 - Current

Customer service consultant

Darlington Building Society
02.2022 - 06.2024

Barista

Institution Café
08.2020 - 02.2022

Waitress

The Friars Head
08.2018 - 08.2020

GCSEs - Maths, English, Science, ICT, Geography

Bedale High School

Certificate of Higher Education - Media Products and Audiences

Queen Elizabeth Sixth Form College

Certificate of Higher Education - Print Based Advertising in Media

Queen Elizabeth Sixth Form College

Certificate of Higher Education - Audio Visual Advertising in Media

Queen Elizabeth Sixth Form College
Zoe Reeves