Zoe Rankin
Newbury,Berkshire
Summary
Dedicated professional with a strong foundation in customer service roles, proving the ability to lead teams, work in fast-paced environments, and solve problems under pressure. Certified in first aid, food and hygiene, and allergen awareness. Skilled in negotiation, product upselling, and multitasking in high-pressure environments. Committed to leveraging expertise to achieve organisational goals and enhance team performance.
Overview
7
7
years of professional experience
Work History
Cafe Assistant Manager
Bucklebury Farm Park
Bucklebury, West Berkshire
06.2018 - Current
- Manage and motivate my team effectively during busy service periods to ensure rapid and quality service.
- supervise and train cafe staff in customer service, hygiene procedures and allergy awareness.
- Daily manage of stock control and communication with various suppliers to maintain sufficient stock levels.
- Promote upselling to customers to increase revenue and train staff on upselling techniques.
- Preparing and cooking food for a busy breakfast and lunch service, maintaining high standards of quality, presentation and time management.
- Sustaining strong multi-tasking capabilities throughout busy service periods to ensure rapid and excellent customer service.
- Successfully resolve customer complaints and deal with service errors whilst maintaining a positive work environment and customer satisfaction.
Retail assistant
Ann Summers
Oxford, Oxfordshire
11.2021 - 09.2022
- Completed merchandising tasks each shift to grasp new sales techniques and excel my sales targets.
- won prizes for my upselling skills, to help increase revenue.
- supporting customers with a personalised shopping experience whilst building a relationship to increase customer satisfaction as well as repeat sales.
- Participate in inventory management, including receiving shipments and conducting shop audits.
Events staff
Wild fork
Reading, Berkshire
01.2020 - 01.2021
- Maintained professionalism and exceptional service at high profile events.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Education
A-Levels - Business
Kennet School
Thatcham, West Berkshire 01/2020 - 01/2021
A-Levels - Dance
Kennet School
Thatcham, West Berkshire 01/2021 - 03/2021
Bachelor of Arts - Business and Marketing Management
Oxford Brookes University
Oxford 09/2021 - 09/2023
Skills
- Customer service excellence
- Time-management
- Strategic planning
- Team work
- First aid certification
- Food and Hygiene certification
- Problem solving
- Leadership
- Allergen awareness
- Multitasking under pressure
- Negotiation expertise
- Effective communication
- Product upselling
Timeline
Retail assistant
Ann Summers
11.2021 - 09.2022
Events staff
Wild fork
01.2020 - 01.2021
Cafe Assistant Manager
Bucklebury Farm Park
06.2018 - Current
A-Levels - Business
Kennet School
01/2020 - 01/2021
A-Levels - Dance
Kennet School
01/2021 - 03/2021
Bachelor of Arts - Business and Marketing Management
Oxford Brookes University
09/2021 - 09/2023
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