Zoe Putwain
Summary
Experienced Community Services Officer with a proven track record in executing community-driven initiatives and enhancing public engagement. Demonstrated expertise in event planning and coordination, managing budgets. Adept at building strong relationships with local businesses, educational establishments, and voluntary organisations. Skilled in leading teams, developing promotional campaigns, and ensuring compliance with health and safety regulations.
Overview
28
28
years of professional experience
Work History
Community Engagement Officer
Stotfold Town Council
02.2026 - Current
- Manage community events to align participation with community priorities.
- Support local Community groups and charities through signposting.
- Manage budget control and reported outcomes through accurate council documentation.
- Create and implement Community Engagement programme to engage all eliments of the community.
- Designed and distributed educational materials on key social issues to increase community awareness.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Multi agency working due to Safeguarding and anti social behaviour.
Event / Business Support (Temp )
Stotfold Town Council
06.2025 - 02.2026
- Handled incoming calls and correspondence, providing professional responses and routing information accurately. Taking on bookings and financial payments.
- Organised community and Civic events, from logistics to execution, ensuring seamless operation and positive experiences.
- Detailed reporting and organising on documentation such as asset register.
- Sourced suppliers to reduce costs and impliment long term plans, to reduce annual spend.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Prepared range of written communications, documents and reports.
Community Services Office
Flitwick Town Council
10.2019 - 06.2025
- Executed community-driven initiatives to elevate public engagement.
- Implemented innovative solutions to reduce surplus food while aiding economically affected residents.
- Identified and implemented revenue-generating projects and successfully secured external funding through bid submissions
- Cultivated strong alliances with local enterprises, educational establishments, and voluntary organisations.
- Created and maintained budgets for financial stability.
- Designed and executed creative and engaging activities to maximize attendance and satisfaction
- Collaborated with multi-agencies on events and community issues to improve cross-organisation communication
- Managed promotional efforts through digital and print media, enhancing event reach and participation
- Oversaw events of varying scales, from small gatherings to large-scale public events with 2,500+ attendees
- Fostered strong relationships with local organisations, ensuring collaborative and effective working partnerships.
- Estblished a food rescue project from the start to over 50 volunteers, saving 7.000kg of food a month and helping 500 households.
Previous Experience
Various
06.1998 - 10.2018
- Working for the National trust at Dunstable Downs allowed me to be a Duty Manager including Managing 1000h, cafe and membership as well as Staff and volunteers.
- The Royal Academy of Arts allowed for multi building operations and staffing of over 50 people. These included working for Armarni and Fifa,
- Somerset House included multi site working and Managment along with implimenting SKATE the outdoor rink, music events and admissions.
- Tchibo UK included retail Managment, troubleshooting accross the country and payroll/ HR duties.
Education
Level 2 - Undestanding Domestic Abuse
NWSLC
01-2026
First Aid at Work - 3-Day Course
St John's
01-2025
Safeguarding Adults & Children - Level 2
Vocational
01-2025
TMCE - Traffic Management for Community Events
01-2027
Carbon Literacy Training -
01-2024
Child Criminal Exploitation and County Lines - Level 1
01-2023
Self-Harm and Suicide Prevention - Level 2
01-2023
Skills
Key Skills
- Community engagement & partnership building
- Event planning & coordination (small to large-scale events)
- Project management & funding applications
- Budget oversight & financial management
- Public communication & promotional campaigns
- Volunteer & staff leadership
- Administrative efficiency & customer service
- Knowledge of local government operations
- Safeguarding, first aid & crisis management
References
Available upon request.
Timeline
Community Engagement Officer
Stotfold Town Council
02.2026 - Current
Event / Business Support (Temp )
Stotfold Town Council
06.2025 - 02.2026
Community Services Office
Flitwick Town Council
10.2019 - 06.2025
Previous Experience
Various
06.1998 - 10.2018
Level 2 - Undestanding Domestic Abuse
NWSLC
First Aid at Work - 3-Day Course
St John's
Safeguarding Adults & Children - Level 2
Vocational