Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic
Zoe Prince

Zoe Prince

Ruthin,Denbighshire

Summary

Accomplished registered nurse professional with extensive expertise in leadership and staff management, specialising in mental health care.

Demonstrates a strong commitment to patient advocacy ensuring practice is culturally competent, Autism Informed and Trauma Informed, providing high-quality care through effective feedback systems and regulatory knowledge. Proven track record in quality improvement, data analysis, and strategic planning, fostering interdisciplinary collaboration and stakeholder engagement. Adept at resource allocation, budgeting, and financial oversight to enhance efficiency. Dedicated to promoting staff wellbeing and self-care practices while pursuing opportunities for research-driven advancements in mental health and learning disability care.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work history

Associate Director of Nursing & Patient Experience

Mersey Care NHS Foundation Trust
Liverpool, Merseyside
07.2019 - Current

Promoted and implemented safe nursing practices and clinical care strategies for high-quality patient outcomes.
Oversaw clinical quality, compliance, and governance across Division, collaborating with multidisciplinary teams.
Developed and implemented divisional policies while driving strategic workforce planning initiatives.
Managed financial resources and supported staff wellbeing and professional development initiatives.
Made independent decisions on clinical standards and risk management, representing senior executives when required.
Led key initiatives such as Quality Improvement and Reducing Restrictive Practice across Division.
Ensured compliance with Infection Prevention and Control best practices while enhancing Patient Engagement.
Oversaw regulatory activity, leading CQC inspections and follow-up action plans.

Lead for Nursing and Quality

Mersey Care NHS Foundation Trust
Liverpool, Merseyside
11.2016 - 07.2019

Led Care Quality Commission inspections, ensuring timely updates and implementation of action plans.
Chaired key governance meetings, including Patient Experience Governance Meeting and Quality and Effectiveness Group.
Designed and monitored clinical frameworks that upheld high care standards and supported staff development.
Contributed to modernising workforce agenda across Division to enhance service delivery.
Monitored service user care / patient & Carer standards across all settings, implementing necessary corrective actions.
Provided professional leadership and strategic direction to nursing workforce within Division.
Drove processes aimed at improving effectiveness and quality of care across services.
Managed Risk & Governance team, ensuring prompt incident responses through structured reviews and analyses.

Modern Matron

Mersey Care NHS Foundation Trust
Liverpool, Merseyside
09.2012 - 09.2016

Ensured delivery of high-quality, patient-centred care within forensic mental health services.
Oversaw clinical standards and adherence to Care Quality Commission regulations.
Led service improvements aligned with national policies and local priorities.
Collaborated with multidisciplinary teams to tailor mental health care to individual needs.
Provided visible leadership, serving as a role model for nursing and care staff.
Facilitated workforce development through education, training, and supervision initiatives.
Managed governance and risk, addressing clinical incidents and safeguarding concerns promptly.
Developed action plans and quality improvement initiatives to enhance patient care experiences.

Ward manager

Mersey Care NHS Foundation Trust
Liverpool, Merseyside
09.2006 - 09.2012

Overall responsibility for safe and effective running of adult mental health ward

line management of ward team

provide high standards of patient / service user care
Actively engaged in workforce planning and strategic reconfiguration of services for safety and efficiency.
Led development and implementation of supervision, appraisal, and personalised development plans for all staff.
Demonstrated fiscal responsibility by managing a defined budget and allocating resources effectively.
Established quality assurance systems within clinical areas to promote excellence and accountability.
Ensured continuous learning and service improvement through transparent processes. Provided senior leadership in reviewing and investigating adverse incidents to ensure robust processes.

implemented infection prevention control measures

Education

Master of Science - Leadership and Management

University of Manchester
Manchester

Bachelor of Science - Psychosocial interventions

Edge Hill University
Ormskirk

Diploma of Higher Education - Mental Health Nursing

Edge Hill University
Ormskirk
04.1999 - 04.2001

Skills

  • Leadership and staff management
  • Mentoring and conflict resolution
  • Mental health assessment
  • Therapeutic communication
  • Patient advocacy
  • Cultural competence
  • Feedback systems
  • Regulatory knowledge
  • Quality improvement
  • Data analysis
  • Interdisciplinary collaboration
  • Stakeholder engagement
  • Strategic planning
  • Resource allocation
  • Research skills
  • Self-care practices
  • Staff wellbeing promotion
  • Budgeting and financial oversight

Affiliations

  • family orientated and keen walker

Accomplishments

    published co-author

    defensive practices in Mental Health Nursing : Professionalism and poignant tensions. International Journal of Mental Health Nursing 2012

Languages

Welsh
Beginner

Timeline

Associate Director of Nursing & Patient Experience

Mersey Care NHS Foundation Trust
07.2019 - Current

Lead for Nursing and Quality

Mersey Care NHS Foundation Trust
11.2016 - 07.2019

Modern Matron

Mersey Care NHS Foundation Trust
09.2012 - 09.2016

Ward manager

Mersey Care NHS Foundation Trust
09.2006 - 09.2012

Diploma of Higher Education - Mental Health Nursing

Edge Hill University
04.1999 - 04.2001

Master of Science - Leadership and Management

University of Manchester

Bachelor of Science - Psychosocial interventions

Edge Hill University
Zoe Prince