Zoe McGorry-Shatz
Oxford / Reading
Summary
Detail-oriented HR professional with extensive experience in employee relations, recruitment, payroll coordination, and compliance within fast-paced hospitality and entertainment sectors. Proven ability to deliver HR support that enhances employee engagement and operational excellence. Recognized for building inclusive, high-performing teams and managing complex HR operations with precision and professionalism.
Overview
10
10
years of professional experience
Work History
Office Manager / HR Generalist
Topgolf Glasgow
2023.09 - Current
- Supported 200+ employees and advised 20+ managers in high-volume operational environment, enhancing HR service delivery.
- Partner with the UK Senior HR Business Partner to deliver a proactive and commercially focused HR service.
- Acted as first point of contact for HR queries, delivering timely and accurate guidance on employee matters to enhance resolution efficiency.
- Managing high-volume ER caseload, advising and coaching managers through investigation, disciplinary, grievances, absence and performance processes ensuring the correct and consistent application of policies.
- Reviewing and updating HR policies and employee handbook documentation in line with ACAS guidance and UK employment legislation.
- Analyse HR metrics including absence trends, probation tracking, and long-term sickness data to support workforce planning and decision-making.
- Coordinate end-to-end recruitment activities, including job postings, hiring events, candidate communication, onboarding, and induction.
- Collaborate with Payroll to validate payroll data, ensuring accuracy of hours worked and additional payments.
- Support audit and financial compliance activities through accurate preparation of documentation and records.
- Managed HR Administrator and Training Manager, coaching for capability development and ensuring effective team performance.
- Coach hourly and salaried employees to improve engagement, performance, and workplace effectiveness.
- Awarded Manager of the Quarter – September 2025 for outstanding performance and contribution.
Training Manager
Topgolf Glasgow
2022.09 - 2023.09
- Supported the successful opening of Topgolf Glasgow, onboarding and training over 300 employees while ensuring operational and compliance standards were met.
- Developed comprehensive onboarding programmes for hourly and salaried employees, enhancing new hire integration and compliance.
- Facilitated classroom and operational training sessions to support exceptional customer service standards.
- Fostered strong learning culture through on-the-job coaching and real-time performance feedback, driving employee engagement.
- Led venue recruitment initiatives, including hiring events and candidate outreach.
- Managed training schedules, shadow shifts, and system setup within time and attendance platforms.
- Maintained accurate training records, attendance registers, and compliance documentation.
- Partnered with operational leaders to align training initiatives with business goals.
- Facilitated 'Train the Trainer' programmes for internal facilitators, ensuring training consistency across all teams.
- Collaborated with the US Home Office training team to continuously improve learning programmes and operational standards.
Team Lead
Topgolf Surrey
2019.01 - 2022.01
- Assisted Duty Managers in operational management to ensure smooth daily operations.
- Developed learning and development materials to enhance staff skills and maintain operational consistency.
- Conducted performance management activities, including target setting, reviews, and development planning.
- Identified training needs for individuals and teams to enhance performance outcomes.
Hourly Positions
Topgolf Surrey
2016.01 - 2019.01
- Progressed through multiple operational roles while developing leadership, customer service, and team management skills within a fast-paced hospitality environment.
Education
CIPD Level 5 -
Avado
2025-01
Master of Laws (LLM) - Employment Law and Wills & Estates
University of Law
2022-01
Bachelor of Laws (LLB) -
University of Law
2021-01
Skills
- Employee relations management
- Coaching and development
- Onboarding and induction
- Performance management
- Absence management
- Disciplinary processes
- Payroll coordination
- Stakeholder engagement
Timeline
Office Manager / HR Generalist
Topgolf Glasgow
2023.09 - Current
Training Manager
Topgolf Glasgow
2022.09 - 2023.09
Team Lead
Topgolf Surrey
2019.01 - 2022.01
Hourly Positions
Topgolf Surrey
2016.01 - 2019.01
CIPD Level 5 -
Avado
Master of Laws (LLM) - Employment Law and Wills & Estates
University of Law
Bachelor of Laws (LLB) -
University of Law