Zoe-Lee Warren

• Showcase strong communication skills when explaining promotions or discounts to customers .
• Demonstrate excellent problem-solving skills when dealing with complex customer issues.
• Collaborate well within a team setting, fostering a positive working atmosphere .
• Assisting in the training of new staff members, ensuring consistency in service delivery.
• Assisting customers with various questions using product knowledge and service expertise.
• Enhancing gym safety with regular equipment checks and maintenance.
• Maintain a clean, safe environment, carrying out regular checks to maintain high company standards.
• Administer first aid, reporting incidents and near misses when required.
• Increasing customer satisfaction by resolving issues.
• Consistently arrive at work on time and always ready to start immediately.

• Participated in regular staff meetings to discuss strategies that would improve childcare services offered.
• Encouraged creative expressions among children using art and craft sessions, fostering their imagination.
• Ensured child safety through constant supervision at playtimes
• Maintained up-to-date records of each child's personal information for emergencies.
• Managed any arising conflicts between the kids diplomatically, maintaining peace within the creche.
• Promoted good hygiene habits amongst children, creating a healthy creche environment.
• Informed parents and staff members regarding activity of children.
• Created caring bonds with children for comfort and safety within the setting.

The setting was aimed at children aged 6 weeks to 8 years while parents attended the gym, during COVID Halo decided to do a restructure of the company therefore closing all Creche facilities.