Zoe Kingshott
Hastings,East Sussex
Summary
Over the past 13 years I have always balanced work with being a mother and a housewife. My focus has been my children, but I have always been keen to work alongside this. My work has a common theme, customer service, something I pride myself on. I am a kind, patient, highly motivated individual and I believe that I am at a point in my life whereby I would like to embark on a new challenge and I would like to focus on my career. I am a motivated individual and keen to learn new skills. I am able to work autonomously and manage my time effectively and am able to take instructions from senior staff to meet the requirements of the job to my best ability whilst carrying out my duties to a high standard. I am a confident communicator with exceptional customer service and decision-making skills and have a strong work ethic.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
Work history
customer online assistant
Sainsburys
Hastings, East Sussex
2021.01 - 2023.03
- Worked accurately and efficiently to fulfil customer orders in time frame.
- Worked as a team to smoothly complete customers daily orders.
- Helped team of Online Drivers to efficiently load vans ahead of delivery.
- Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
- Inspected products before customer delivery to ensure orders met defined quality standards.
Night Cleaner
NHS
Hastings, East Sussex
2020.03 - 2022.05
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Correctly used colour-coded equipment.
- Reported breakages to supervisor.
- Cleaning in A and E department.
- As a night cleaner I had a level of autonomy so self-motivation and hard work was very important.
Housekeeper
Crowhurst Park
Crowhurst, East Sussex
2010.04 - 2019.06
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- As a housekeeper for holiday lets I was responsible for a quick and effective turn around.
Education
GCSEs - Maths
The Grove School
Hastings, East Sussex 2002.09 - 2007.06
GCSEs - Science
The Grove School
Hastings, East Sussex 2002.09 - 2007.06
GCSEs - English
The Grove School
Hastings, East Sussex 2002.09 - 2007.06
GCSEs - Childcare
The Grove School
Hastings, East Sussex 2002.09 - 2007.06
Skills
- Exceptional communicator
- Customer-orientated
- Customer service
- Picking and packing
- Moving and lifting
- Quality checking
- Online order fulfilment
- Guest amenity replenishment
- Organised and efficient
References
References available on request
Timeline
customer online assistant
Sainsburys
2021.01 - 2023.03
Night Cleaner
NHS
2020.03 - 2022.05
Housekeeper
Crowhurst Park
2010.04 - 2019.06
GCSEs - Maths
The Grove School
2002.09 - 2007.06
GCSEs - Science
The Grove School
2002.09 - 2007.06
GCSEs - English
The Grove School
2002.09 - 2007.06
GCSEs - Childcare
The Grove School
2002.09 - 2007.06