Zoe Kenna

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.

Following my placement year, I was offered a part-time position, allowing me to continue supporting my colleagues while completing the final year of my degree.

• Drafted outgoing correspondence in appropriate tone and style.
• Supported staff with administrative tasks, reducing workload stress.
• Handled confidential information, maintaining discretion and integrity.
• Maintained high organisation levels with strong attention to detail.

• Liaised with clients to maintain relationships and foster repeat business.
• Maintained digital database, enhancing ease of access to information.
• Processed invoices, ensuring timely payments.
• Drafted business letters and emails to facilitate clear communication.
• Answered phone calls promptly, providing excellent customer service.
• Increased efficiency by handling correspondence and organising files.

• Delivered financial insights with comprehensive account reconciliation and variance analysis.
• Assisted in the preparation of monthly management accounts for better business decision-making.
• Ensured accurate bookkeeping by rigorously managing general ledger entries.
• Entered transactions into internal databases.
• Compiled financial data and prepared reports for accounting leadership review and use.