Zoe Clarke
BRAINTREE
Summary
Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Director
Singapore Trading Post
Singapore, Singapore
02.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored expenditures to mitigate risk of overages.
Shop Manager
Singapore Trading Post
Singapore, Singapore
07.2016 - 01.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
Team Leader
Camron House
Basildon, Essex
06.1999 - 10.2011
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Assessed clients and developed plans to meet needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Arranged transportation and documented details of discharge transition plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
NVQ - Social Care
Basildon
Basildon 02.2007 - 01.2008
Skills
Progress documentation
Care plan assessment
Patient care
Patient Assessments
Medication Administration
Meal planning and preparation
Verbal and written communication skills
Medical Records Management
Behavioral Management
Case management
Patient Management
Chronic disease management
Timeline
Director
Singapore Trading Post
02.2020 - Current
Shop Manager
Singapore Trading Post
07.2016 - 01.2020
NVQ - Social Care
Basildon
02.2007 - 01.2008
Team Leader
Camron House
06.1999 - 10.2011