Zoe Garbett-Phillips
Womburne,South Staffordshire
Summary
Results-driven regional manager with experience leading teams and driving growth in fast-paced environments. Very people focussed, both colleagues, ensuring everyone is at their best leading to a high performing culture and customers, really delivering exceptional service but understanding their needs and how this changes through consumer habits.
Overview
29
29
years of professional experience
9
9
years of post-secondary education
Work history
Regional manager
Morrisons
East Midlands region, Multiple
02.2025 - Current
- Leading 25 stores with a combined turnover of £15.5 million weekly.
- Achieving consistent positive sales growth, above the company average.
- Consistently recognised for top regional availability, while ensuring cash loss and shrink always remains below target.
- Implemented high standards for promotions, hygiene, and operational compliance, verified by internal audits.
- Ensure safe, legal store operations through clear procedures and consistent training.
- Showcase regional best practices during key events such as Christmas and Easter.
- Develop a robust talent pipeline to meet regional resource needs, balancing internal and external recruitment.
- Driving a high performance culture where performance is maximised through coaching and the right processes in a supportive, challenging but safe environment. Regular informal and formal reviews to ensure everyone is operating to the best of their ability and supporting the business performance
- Regularly reviewing competitors to ensure that any opportunities are capitalised and the market is understood to ensure any decisions are educated
- Cultivate a culture of diversity and inclusion across stores, managing challenges with empathy at all times.
- Provide crucial input into strategic planning, shaping company direction and focus. working with key stakeholders to ensure the plan is the correct action and the review process is robust.
- Foster a positive work environment, boosting employee morale. This is reviewed through regular listening with colleagues to understand the challenges and positive feedback on a 4 weekly
- Consistently lower absence and labour turnover due to leading a culture where people can develop and grow within the business and feel supported in their roles
- Leading by example, a customer first approach in everything we do, really challenging anything that does not lead back to a positive customer experience. The customer at the heart of every decision.
- Delivering all budgets, our largest cost in retail being our payroll, sales and shrink targets, but also waste, yield and expenses such as uniform and packaging.
- robust diary management to ensure that I am present to coach and support the teams in improving any opportunity areas.
- Listening to our customers with a periodical listening group and also with our colleagues to understand the morale in stores to maximise benefits and face into any opportunities.
- An agile approach to new initiatives, leading in a positive manner whilst ensuring a clear feedback process to capture any concerns so they can be addressed quickly
Regional People manager
Morrisons
Midlands and Gibraltar, Multiple
01.2020 - 02.2025
- Collaborated with regional manager to oversee 51 stores, the largest in company, employing over 10,000 colleagues.
- Led Gibraltar pay negotiations and operated the store within the different local regulations
- Led change initiatives across region, partnering with commercial teams to enhance programmes.
- Engaged senior leadership teams to communicate strategic benefits effectively.
- Managed two training managers and 18 people managers, focusing on continuous improvement and upskilling store teams.
- Supported implementation of company's people plan through effective training and coaching.
- Oversaw performance management processes, ensuring adherence to capability and conduct standards. This included coaching for all colleague and line managers and direct performance management for the store manager population
- Resourced all managers for region while identifying external talent for store management roles.
- Supported the store managers with the skills needed to lead their team effectively through coaching and establishing the right culture within their own stores.
- Championed community engagement across seven regions, facilitating fundraising and commercial opportunities.
Store Manager
Morrisons
Midlands, Multiple
08.2012 - 01.2020
- Led a large food retail store with £32m annual turnover and over 200 colleagues.
- Achieved top area scorecard by ensuring compliance and pushing for higher standards.
- Oversaw delivery of key performance indicators, including sales and productivity.
- Mentored two future store managers through the pathways programme.
- Implemented robust routines through constructive feedback and motivational praise.
- Supported regional manager at safe and legal listening group to shape future audits.
- Managed Sunday working schedules, ensuring all managers met quarterly requirements.
- Handled complex appeal and grievance cases, adhering to company guidelines.
Store manager
Mothercare PLC
Brierley Hill, West Midlands
03.2005 - 08.2012
- Managed all KPIs, sales, stock loss, service measures, absence, and payroll for large concept store. The flagship store for the company.
- Supported 79 colleagues, three assistant managers, and four supervisors with succession planning.
- Led developmental store for area, enhancing operational standards and performance metrics.
- Facilitated closure of several ELC stores, ensuring adherence to policy and fair processes.
- Deputed for area manager during absences, visiting stores and implementing new initiatives.
- Conducted store manager meetings, focusing on improvement areas, new initiatives, and internal development.
- Delivered behavioural and process training sessions at every store manager meeting.
Deputy Store Manager
Safeway / Morrisons
Multiple, West Midlands
05.1996 - 03.2005
- Supported store manager in achieving all KPIs and maintaining excellent store standards.
- Led store team during manager absence, focusing on petrol station and customer service operations.
- Facilitated colleague development and succession planning to enhance team capabilities.
- Retrained staff during Safeway to Morrisons conversion, ensuring smooth process integration.
Education
Bachelors of Education - Teaching
Sheffield University
Sheffield 10.1992 - 05.1995
A-Levels - English Literature / Music / General studies
Halesowen College
Halesowen 09.1990 - 05.1992
GCSEs - Maths / English literature and language / double science / Music / RE IT
Dormston School
Dudley 09.1985 - 05.1990
Skills
- Change initiative execution
- Leadership excellence
- Customer orientation
- Customer Service
- Business development
- Employee management
- Competitor analysis
- Regional succession planning
- Regional sales strategy
- Profit and Loss Analysis
- Strategic development
- Workforce management
- Strategic visioning
Timeline
Regional manager
Morrisons
02.2025 - Current
Regional People manager
Morrisons
01.2020 - 02.2025
Store Manager
Morrisons
08.2012 - 01.2020
Store manager
Mothercare PLC
03.2005 - 08.2012
Deputy Store Manager
Safeway / Morrisons
05.1996 - 03.2005
Bachelors of Education - Teaching
Sheffield University
10.1992 - 05.1995
A-Levels - English Literature / Music / General studies
Halesowen College
09.1990 - 05.1992
GCSEs - Maths / English literature and language / double science / Music / RE IT
Dormston School
09.1985 - 05.1990
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