Zoe Fitzgerald

Managed store running as PIC, resolving daily issues quickly.
Handled stock problems, completing legal and company compliance requirements.
Served customers, managed cash, safe handling, and till issues.
Stocked and checked deliveries, maintained accurate stock figures.
Arranged licensing and first aid cover, and opened and closed store.
Processed picking, packing, and online orders for customers.
Received and delivered customer parcels, ensuring timely handovers.
Fixed tills and self-scan systems to keep checkout running smoothly.

Prepared and cooked food to order for customers throughout service.
Handled cash, kept till records accurate, and balanced end-of-shift transactions.
Maintained health and hygiene standards, followed food safety rules, and cleaned work areas.

Duties included operating tills, booking lorries into the parking computer system, distributing keys for washroom facilities, taking payments, taking food and drink orders, waitressing, basic food preparation, keeping work areas clear, and running the bar area.

Complete rotas for customer service staff across designated section each shift.
Conduct staff appraisals, interview candidates, and hire new team members.
Operate the till and run the customer service desk daily.
Stock up, allocate ASDA Click and Collect supplies, and distribute orders.
Log received deliveries and manage restocking for customer service needs.
Complete and apply ASDA Happy-to-Help policy during service interactions.
Take in deliveries when required to support store operations.
Run the store when manager and deputy manager are off-site.
Open and close the store and act as key holder.

Provide home-based personal care, support routines, hygiene, dressing, and meal preparation.

Arranged individualized activity plans for residents and sections, matching varying abilities levels.

Managed two public houses for many years, with Oporto leading.