Zoe Ella Joyce

Sadly my role here was made redundant

• Responsible for all enquiries into the business
• Solely responsible for writing the full process for all enquiries and contracts
• Managed database of clients
• Communicated with sales team for referrals
• Nominated charity champion for local charities
• Supporting sales team with proposals and contracts
• Liaised with wider team for further admin support

• Partly responsible for creating & developing processes
• Organising an planning installations for Solar & ASHP
• taking payments and generating invoices
• Ensuring compliance on all installations
• Obtaining legal certifications
• Customer communication throughout process
• Responsible for opening & closing facility
• General office duties
• Responsible for managing installs and registrations

• Unfortunately, due to COVID -19 my role was made redundant
• Responsible for corporate meetings, Private events, and wedding sales

• Lead Maintenance & Housekeeping departments
• Responsible for training all apprentices
• Front of house duties including deliveries, visitors, and professional visits
• Diary management, Reception duties & PA duties to Home manager
• Managed all stationary orders & PO/invoices for external suppliers
• I was responsible for petty cash and residents personal money
• Managed annual leave for all staff & department rotas
• Conducted recruitment & inductions, including DBS & referencing checks

• Diary managed for 2 senior staff
• Maintained Petty cash for residents and the home
• Reception duties, front of house enquiries & appointment bookings
• Organised internal events and promoted them externally
• Supervisor to the Domestic, Maintenance and Kitchen staff
• Maintained all annual leave & staff rotas
• Inducted new staff & created personnel files
• Arranged training sessions for all staff

• Started as Business Development Manager
• Moved to an Events assistant then onto Sales administrator
• Liaised with clients on inquiries & their event
• Attended the wedding or event to coordinate and ensure completion and success
• General office admin, Front of house duties & PA duties to MD

• Cleaned and catered for private clients and their home
• Occasionally catered for small private dinner parties within the home
• Managed the evening, cleared up and broke down event space

• I was responsible for 3 sub depots and 70 couriers
• Managed couriers and various delivery rounds & cover of routes when needed
• Oversaw any potential loss prevention
• Recruited for new staff and organised training sessions

• Reassured the local community and public
• Provided a visible presence on the streets of London
• Addressed the fear of crime, Anti-social behaviour & Environmental issues
• Responsible for establishing and chairing the MET Ladies Rugby team