Zoë Elford

• Case management; processing applications, claim management, amendments and inspections.
• Ran effective administration read and followed guidance documents.
• Followed financial controls, scheme rules and internal audit requirements.
• Provided customer service, giving clear, concise communication in instruction.
• Resolved queries directly and liaison with landowners and agents.
• Liaised with Woodland Officers for their subject matter expertise on technical issues and approval.
• Management of team inbox on a rota basis, addressing incoming requests for information, inquiries, and follow guidance to maintain order and timely responses.
• Draft outgoing correspondence in appropriate tone and style.
• Follow naming and filling practice for documents to ensure successful uploading onto grants platform.

• Appointed as Spend Control Manager following organisational restructure at NHS England.
• Managed procurement information processes of procurements >£10 million from NHS Trusts to Cabinet Office. Compiling and uploading information from one software systems to another to achieve compliance with Cabinet Office NHS procurement assurance or control requirements.
• Editing and responding to Trust requests for information in a FAQ document, publishing and monitoring downlands on a monthly basis.
• Fostered a positive work environment with weekly online 'drop in' for finance and procurement staff across the NHS to talk through requirements and arrange timely deep dives for NHS Trusts to prepare information for fixed point monthly uploads

• Researched supplier details of NHS contractors, precise data entry resulting in improving contact info rates by 20% to target communication.
• Contributed positively to the effective targeting of communications of the Carbon Reduction Plan in NHS procurements of >£6million.
• Responsible for drafting and working to the engagement and communication plan.
• Webinar set up and production; delivery of a bi weekly online webinar (for NHS suppliers and NHS procurement managers) introducing sessions, managing session questions and follow up questions.
• Writing, co-ordinating review and publishing training tools for procurement and sustainability staff for NHS Futures (intranet).

• Key responsibility to devise, plan, deliver and report on public to commissioner engagement to turn patient voice into useable insight worked on Community Pharmacy strategy and Diabetes Screening Service.
• Redeployed to work on communication and engagement for Covid vaccine for underserved communities specifically Chinese and Afro Caribbean communities across East of England.

Highlights:

• Senior consultation officer for Active Travel programme including drafting consultation and communication plan, consultation materials, logistics management and contractor liaison for the political and highly contentious Low Traffic Neighbourhood's (LTN's).

• Designed communication and engagement for procurement of supported housing tender. Contract £5m, overall 200 service users and family members engaged.

• Engagement lead and author of family and child depth interviews for Oxfordshire Safeguarding Children Board audits following domestic homicide and serious case reviews.

• Recruited, trained and led delivery of young people's interview panel for provider of children's mental health service (contract £8m).

• Advocated the involvement of 'experts by experience' in procurement of new service for adult survivors of child sexual exploitation.

• Project co-ordinator of major online survey (4947 children across 52 schools and college and fringe groups)

• Managed inclusive consultation forum for disabled young people

• Co-ordinator for several Partnership Boards including Autism Partnership Board

• Managing all aspects of a fast paced and highly productive team, including forward planning, work scheduling, staff and team management, and budget management.
• Managed team through pandemic and redeployment onto Covid council community support roles for vulnerable and at risk members of the public