Zoe Edmonds

George and GM trading manager Nov 15 - Oct 25

Customer Trading manager (including pharmacy) Mar 12 - Nov 15

Admin Manager Sept 11 - Mar12

George clothing manager Mar 09 - Sept 11

Lead training store for George & GM Traders.

New store openings.

Regional Store support.

Day to day operations

• Planning daily tasks and delegating.
• Organising day, week, month. Clear plan for all to understand.
• Communication - huddle/ team meetings/ information sharing and gathering.
• Cost controls - wages/ waste/ shrink/ consumables all in line with budgets.
• Compliance / trading standards/ product withdrawals all done in timely manner.
• KPI's targets reviews and strived to always improve.
• Sales result driven - constantly looking for ways to increase through trends, experience, out of box thinking.
• Stock and inventory controls and audits, counts, shrink, PI integrity adhered to.
• On shelf availability, always there for the customer.
• Merchandising standards, modular integrity and presentational standards.
• Fire safety, checks and drill as required.
• Risk assessments - annually refreshed and pregnancy when required.
• Leadership team rota planning. Leadership holiday requests, absence and Sunday working authorised, tracked and reported to GSM.
• Department rota planning completed and revised for 28 colleagues.
• Customer focus and customer service always reviewed.
• Implement new practises and ideas.
• Analyse reports and data for forward improve.

HR/people

• Recruitment for own teams as well as store teams.
• Running stores 'Best Welcomes' programmes.
• Coaching and developing colleague to further their careers.
• Training/ multiskilled training.
• Conducting Investigations and disciplinaries hearing.
• Notetaking and interviewer skills.
• Absence and capability management.
• Performance management.
• Motivation/ positive culture.
• Reward and recognition.
• Promote 'can do' attitude always.
• Role model the way.

Daily tasks as above.

Oversaw and managed all teams on all fresh departments. Produce, Chilled, Counters and Bakery.

Daily tasks as above.

Managed and oversaw Clothing, Home and Leisure, Pharmacy and Optical departments.

Daily tasks as above.

Secondment to help train George clothing manager in new role.

Flagship store.

Daily tasks as above.

Managed Clothing department.

Implementation store for George house new innovations.

Daily tasks as above.

George clothing manager Feb 04 - Jan 06

Profit Improvement Manager Nov 03 - Feb 04

Grocery Manager Mar 02 - Nov 03

Deputy Bakery Manager Sept 00 - Mar 02

Colleague function.

Merchandising

Customer Service