Summary
Overview
Work History
Education
Skills
Additional
Timeline
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Zoe Dugmore

Helston,Cornwall

Summary

I find myself to be a driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. I hold commitment to maintaining high-quality assurance and control standards when dispensing prescriptions.

I believe I am a customer-oriented Pharmacy Technician bringing 7 years of experience and strong background in community pharmacy and dispensing GP work. Expert in accurately dispensing prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.

Overview

7
7
years of professional experience

Work History

Pharmacy technician / Dispensary Manager

St Keverne Health Centre
Helston, Cornwall
02.2021 - 12.2024
  • Managed a dispensary team of 6, including rotas and annual leave.
  • Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
  • Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
  • Provided exceptional customer service for increased client satisfaction.
  • Ensured safe medication distribution with meticulous attention to detail.
  • Organised inventory for effective stock management.
  • Assisted pharmacists, enhancing efficiency in the pharmacy.
  • Prepared prescriptions to ensure prompt customer service.
  • Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
  • Maintained clean work environment, promoting health and safety regulations compliance.
  • Completed administrative tasks diligently, increasing overall productivity in the pharmacy.

Pharmacy Advisor / Dispenser

Boots Helston
Helston , Cornwall
02.2018 - 02.2021
  • Increased customer satisfaction with personalised advice on health and wellbeing.
  • Managed a department of DDS production, with roughly 70 patients using the service.
  • Managed stock levels, ensured optimal supply availability.
  • Dealt with queries from customers for satisfactory resolution.
  • Supported pharmacists with administrative duties for streamlined services.

Education

GCSEs -

Mullion School
Helston
/2007 - /2011

Skills

  • Drug classification knowledge
  • Pharmacological terminology
  • Compounding medications
  • Patient counselling
  • Pharmaceutical calculations
  • Inventory management
  • Medication dispensing
  • Prescription processing
  • Customer service excellence
  • Drug storage procedures

Additional

MHFAider (Mental Health First Aider) completed 2023

Antimicrobial Stewardship 



Timeline

Pharmacy technician / Dispensary Manager

St Keverne Health Centre
02.2021 - 12.2024

Pharmacy Advisor / Dispenser

Boots Helston
02.2018 - 02.2021

GCSEs -

Mullion School
/2007 - /2011

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