Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Donald

Kilkeel,Down

Summary

I am versatile professional with extensive expertise in customer service, sales persuasion, and front-of-house operations. Demonstrates exceptional skills in problem-solving, communication, and conflict resolution, complemented by a proactive approach to work and a committed work ethic. Proficient in salon diary management, appointment scheduling, inventory control, and health and safety compliance. Adept at maintaining hygiene standards, equipment upkeep, and ensuring child safety awareness while delivering high-quality service across diverse environments. Career focus includes leveraging cultural awareness and creativity to enhance customer engagement and operational efficiency.pp

Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Attentive beauty professional with strong background of client satisfaction. Works collaboratively to address aesthetics, skincare and beauty needs. Offers strong consultative sales skills and proactive communication to build loyal rapport.

Energetic Beauty Therapist offers strong knowledge of industry trends and products. Uncovers customer needs with active listening and industry training. Skilled in developing individualised beauty and skincare recommendations to suit diverse preferences and budgets.

Motivated student driven to deliver personable service in beauty-centred roles. Excellent communication and relationship-building skills coupled with superior understanding of safety and sanitation protocols.

Overview

3
3
years of professional experience

Work History

Fort evergreen

Hannah Annett
Rostrevor, Newry Mourne and Down
03.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Ensured child safety by closely monitoring play areas and activities.
  • Comforted distressed children, creating a nurturing and supportive environment.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Observed and supervised children's play activities with stringent care, eliminating accidents and risk.
  • Employed a friendly approach to enhance communication and build rapport with children with various difficulties.
  • Handled cash transactions accurately whilst ensuring speedy service during peak hours.
  • Maintained high standards of coffee preparation, resulting in consistently excellent reviews.
  • Followed company policies and procedures diligently reinforcing overall brand reputation
  • stock taking
  • Collaborated with team members during busy periods to maintain smooth service flow.
  • Prepared fresh food items for sale, contributing to increase in revenue from food sales.
  • Ensured equipment was properly maintained resulting in fewer breakdowns.
  • Brewed specialty coffees according to customer preferences enhancing personalisation element.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.

Honey Bee cafe

Nadia Redpath
Kilkeel, Newry Mourne and Down
09.2022 - 02.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed opening and closing procedures efficiently ensuring readiness for each trading day.
  • Maintained high standards of coffee preparation, resulting in consistently excellent reviews.
  • Responded promptly to customer complaints or issues, thus preserving positive atmosphere in the cafe.
  • Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
  • Ensured equipment was properly maintained resulting in fewer breakdowns.
  • Handled cash transactions accurately whilst ensuring speedy service during peak hours.
  • Followed company policies and procedures diligently reinforcing overall brand reputation.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.

Mauds

Leanne Hannah
Kilkeel, Newry Mourne and Down
04.2022 - 08.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Worked flexible hours
  • Handled cash transactions for smooth customer service experience.
  • Handled complaints professionally, resulting in improved customer relationships.
  • Dealt efficiently with unexpected situations like food allergies or special requests.

Education

GCSEs - Single award science

Kilkeel High
Kilkeel, Newry Mourne and Down
09/2021 - 06/2023

GCSEs - Food and nutrition

Kilkeel High
Kilkeel, Newry Mourne and Down
09/2021 - 06/2023

Occupational studies

Killeen High
Kilkeel, Newry Mourne and Down
09/2021 - 06/2023

NVQ Level 2 - Princes trust level 2 personal development and employability skills

Killeel High
Kilkeel, Newry Mourne and Down
09/2021 - 06/2023

NVQ Level 2 - Beauty therapy

SERC
Downpatrick, Newry Mourne and Down
09/2023 - 06/2024

NVQ Level 3 - Spa therapy

SERC
Downpatrick, Newry Mourne and Down
09/2024 - 06/2025

NVQ Level 1 - Literacy

SERC
Downpatrick, Newry Mourne and Down
09/2023 - 06/2024

NVQ Level 2 - Literacy

SERC
Downpatrick, Newry Mourne and Down
09/2024 - 11/2024

NVQ Level 1 - Numeracy

SERC
Downpatrick, Newry Mourne and Down
09/2023 - 06/2024

NVQ Level 2 - Numeracy

SERC
Downpatrick, Newry Mourne and Down
01/2025 - 06/2025

NVQ Level 1 - Gel polish aplication

Perfect P nails
Downpatrick, Newry Mourne and Down
03/2025 - 03/2025

NVQ Level 2 - Biab and E-file

Perfect P nails
Downpatrick, Newry Mourne and Down
03/2025 - 03/2025

Skills

  • Problem-solving
  • Communication skills
  • Sales persuasion
  • Knowledge of skin biology
  • Upselling
  • Committed work ethic
  • Reception management
  • Salon diary management
  • Appointment scheduling
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Multitasking
  • Equipment Maintenance
  • Conflict Resolution
  • Resourcefulness
  • Inventory control
  • Inventory management
  • Hygiene standards adherence
  • Personal presentation standards
  • Till balancing accuracy
  • Patience and composure
  • Proactive approach to work
  • Coffee machine operating
  • Coffee making
  • Ice cream machine operation
  • Food Hygiene
  • Health and safety awareness
  • Front-of-house service
  • Barista training
  • Food hygiene knowledge
  • Counter service
  • Stock control
  • Stock rotation
  • Stocktaking
  • Till operation
  • Order taking
  • Customer engagement
  • Child safety awareness
  • Effective listening
  • Learning disabilities understanding
  • 1:1 SEND support
  • Creativity and innovation
  • Health and safety training

Timeline

Fort evergreen

Hannah Annett
03.2023 - Current

Honey Bee cafe

Nadia Redpath
09.2022 - 02.2023

Mauds

Leanne Hannah
04.2022 - 08.2022

GCSEs - Single award science

Kilkeel High
09/2021 - 06/2023

GCSEs - Food and nutrition

Kilkeel High
09/2021 - 06/2023

Occupational studies

Killeen High
09/2021 - 06/2023

NVQ Level 2 - Princes trust level 2 personal development and employability skills

Killeel High
09/2021 - 06/2023

NVQ Level 2 - Beauty therapy

SERC
09/2023 - 06/2024

NVQ Level 3 - Spa therapy

SERC
09/2024 - 06/2025

NVQ Level 1 - Literacy

SERC
09/2023 - 06/2024

NVQ Level 2 - Literacy

SERC
09/2024 - 11/2024

NVQ Level 1 - Numeracy

SERC
09/2023 - 06/2024

NVQ Level 2 - Numeracy

SERC
01/2025 - 06/2025

NVQ Level 1 - Gel polish aplication

Perfect P nails
03/2025 - 03/2025

NVQ Level 2 - Biab and E-file

Perfect P nails
03/2025 - 03/2025
Zoe Donald